Cloud Solutions Consultant: Oracle Mexico

hace 2 semanas


Zapopan, Jalisco, México Oracle A tiempo completo

We are seeking an experienced Cloud Solutions Consultant to join our team in Mexico. As a key member of our Customer Success Organization, you will leverage your deep understanding of cloud technologies and business practices to drive customer value and adoption.

About the Role

This role offers the opportunity to work with Oracle's cutting-edge cloud solutions, driving customer success and growth across various industries. You will be responsible for building strong relationships with customers, identifying opportunities for cloud solution implementation, and delivering exceptional customer experiences.

Key Responsibilities
  • Act as the primary point of contact for customers, providing expert guidance on cloud solution implementation and adoption.
  • Collaborate with cross-functional teams to identify and drive opportunities for cloud solution expansion and renewal.
  • Demonstrate a proactive approach to managing customer portfolios, ensuring timely delivery of results and deadlines.
  • Leverage Oracle's Customer Success methodology to partner with customers and provide tailored recommendations to drive business outcomes.
  • Develop and maintain a holistic understanding of customer plans, goals, and desired outcomes, using this insight to inform cloud solution implementations.
  • Work closely with Alliances and Channels to ensure partners are focused on customer success, raising concerns when necessary.
Requirements

To succeed in this role, you will require:

  • 8-10+ years of customer-facing experience as a business practitioner and communicator.
  • 5+ years of proven experience in SaaS implementations.
  • Proven ability to utilize a cloud lifecycle methodology focused on reviewing implementation project plans, governance structure, team composition, and other project-related artifacts to assess risk and provide best practice guidance.
  • Bachelor's degree in business or a related field and/or equivalent years of experience.
  • A self-starting, entrepreneurial mindset, with the ability to work effectively within a matrix and virtual organization.
  • Strong presentation skills, including the ability to communicate insights and data-driven points of view to customers, implementation partners, and internal cross-functional resources.
  • Strong consulting skills, with a proven track record of working as a trusted advisor to drive business value for customers.
  • Strong executive communication and presence skills, with the ability to drive effective conversations at the executive level and facilitate difficult discussions.
Location

This role will be based in Mexico (Zapopan/Guadalajara), with flexibility to work from home or travel across the region when required. Oracle is committed to creating an inclusive workplace that values diversity and promotes equal opportunities.



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