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Implementation Associate

hace 2 meses

Ciudad de México, Ciudad de México CEI Fleet Collision and Safety A tiempo completo
About the Role

We are seeking a highly skilled Implementation Associate to join our team at CEI Fleet Collision and Safety. As an Implementation Associate, you will play a critical role in supporting our Project Managers with tactical tasks, ensuring seamless implementation of our services.

Key Responsibilities
  • Clean, validate, and upload client inventory files to ensure accurate data management.
  • Draft and validate communications and materials to maintain effective client relationships.
  • Gather, validate, and load contact information for drivers to facilitate efficient communication.
  • Trigger customer access to platforms to enhance user experience.
  • Manage Service Cloud cases to resolve client issues promptly.
  • Coordinate AVIS reservations to streamline travel arrangements.
  • Review and respond to RFPs to identify new business opportunities.
  • Identify and implement process improvement opportunities to enhance the implementation process.
Requirements
  • Bachelor's degree or equivalent business experience.
  • 1-3 years of experience in leasing industry, financial services, operations, or customer service.
  • English language proficiency (B2 level).
Preferred Skills
  • Strong PC proficiency (including Word, Excel, PowerPoint, and Outlook).
  • Strong data entry and typing skills.
  • Strong organization skills (ability to prioritize).
  • Ability to identify and ask probing questions, gather data, and identify options/solutions to a problem or issue.
  • Ability to implement and adapt to change effectively.
  • Strong communication skills, both written and oral.
  • Excellent customer service and relationship skills.
  • Demonstrated ability to build and foster teamwork and relationships.
What We Offer
  • A culture of innovation, empowerment, decision-making, and accountability.
  • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
  • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays).

Candidates must be willing to comply with a pre-employment background check. CEI Fleet Collision and Safety is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status, or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.