Chief Sales Officer MEX

hace 2 días

San Luis Potosí, San Luis Potosí, México United Airlines A tiempo completo
Job Title: Sales Representative MEX

We are seeking a highly motivated and results-driven Sales Representative to join our team in Mexico. As a Sales Representative, you will be responsible for increasing direct local sales at our assigned offices by proactively prospecting potential clients, SMEs, and non-IATA agencies, and providing outstanding service to customers visiting our City Ticket Office (CTO) as well as via phone.

Key Responsibilities:
  • Achieve and exceed established sales and ancillary goals assigned for the year.
  • Proactively prospect and qualify for new direct customers for the CTO by conducting frequent telemarketing campaigns, cold calls, and sales calls to grow the customer database.
  • Participate in joint sales calls with CTO Supervisor, Sales Department team, and airline partners as well as key events to capture new prospects.
  • Frequent and consistent communication with CTO assigned customers, travel agencies, and corporate/Perks Plus accounts.
  • Follow up on corporate accounts and premier customers monitoring their travel activity and calls to reinforce United presence.
  • Responsible for issuing/reissuing domestic and international tickets for travel on United Airlines and other airline partners.
  • Comply 100% with United Airlines Internal Audit guidelines, policies, and procedures.
  • Keep updated and informed with all United policies and procedures to provide excellent customer service.
  • Assist co-workers as well as direct customers with problems and concerns related to reservations/ticketing, MileagePlus, refunds, products, and services.
  • Process group requests received from direct customers and travel agencies by providing a group contract including all terms and conditions related to deposits, ticketing date, cancellation, itinerary, and authorized fare.
  • Provide sales support for the Account Managers by providing email and phone support to travel agencies and corporate accounts across Latin markets.
  • Serve as an additional point of contact for service-related issues within Latin America's sales organization for United's contracted agencies and corporate customers. Providing timely and informative responses with innovative solutions that create win/win situations for both the customer and United Airlines.
  • Ensure the highest level of customer services is maintained.
Requirements:
  • High school diploma or General Education Diploma (GED).
  • Sales, analytical, customer service, and communication skills.
  • Ability to work under pressure and flexibility with working shifts; showing willingness to perform new assignments.
  • As job evolves, be willing to learn and perform other new projects to collaborate with other co-workers during vacation, time off, etc.
  • 2+ years previous sales experience.
  • Excellent verbal and written communication skills in English and Spanish (fluent).
  • Excellent Technology usage skills.
  • Demonstrate to be an excellent problem solver.
  • This position requires a pro-active team player with a positive attitude, high level of multitasking, prospecting, and telemarketing skills.
  • Must be legally authorized to work in Mexico for any employer without sponsorship.
  • Successful completion of interview required to meet job qualification.
  • Reliable, punctual attendance is an essential function of the position.
  • Hold a valid passport and Visa.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

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