Technical Infrastructure Support Specialist
hace 2 días
Sequoia Connect is a next-generation service provider delivering excellence in IT, BPO, and consulting services. With a robust strategy, passionate teams, and a global culture rooted in innovation and automation, they empower clients to achieve operational excellence and customer delight.
Their Digital offerings have helped clients take a leadership position in customer intimacy as their competitive advantage. They are on a journey of metamorphosing the experiences of customers' customers by leveraging their industry-leading delivery and execution model.
This complex technology solutions and services powerhouse has a digitally empowered workforce representing various nationalities, comprising 19,833 employees, and lives the company's philosophy of 'customer success, first and always'. The company reported a 2020 global revenue of USD $845.04 Mn.
About the RoleWe are currently searching for a Technical Infrastructure Support Specialist:
- Provide Level 3 technical support for infrastructure issues.
- Experience STG (security group tags)
- Troubleshoot and resolve complex technical problems.
- Collaborate with internal teams to escalate and resolve incidents efficiently.
- Ensure proper documentation and communication of technical solutions.
- Deliver technical expertise and recommendations for infrastructure improvements.
- Strong experience in L3 support and troubleshooting.
- Solid background in infrastructure support and maintenance.
- Advanced Oral English (Excellent verbal and written communication skills in English).
- Native Spanish.
- Fully remote work environment.
This role offers an opportunity to join an award-winning employer and explore new challenges. Estimated annual salary: approximately $90,000 - $120,000 based on industry standards and location. Explore all our job openings | Sequoia Career's Page: https://www.sequoia-connect.com/careers/
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