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Technical Infrastructure Support Specialist

hace 1 mes


Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo
Role Overview

Sequoia Connect is a next-generation service provider delivering excellence in IT, BPO, and consulting services. With a robust strategy, passionate teams, and a global culture rooted in innovation and automation, they empower clients to achieve operational excellence and customer delight.

Their Digital offerings have helped clients take a leadership position in customer intimacy as their competitive advantage. They are on a journey of metamorphosing the experiences of customers' customers by leveraging their industry-leading delivery and execution model.

This complex technology solutions and services powerhouse has a digitally empowered workforce representing various nationalities, comprising 19,833 employees, and lives the company's philosophy of 'customer success, first and always'. The company reported a 2020 global revenue of USD $845.04 Mn.

About the Role

We are currently searching for a Technical Infrastructure Support Specialist:

  • Provide Level 3 technical support for infrastructure issues.
  • Experience STG (security group tags)
  • Troubleshoot and resolve complex technical problems.
  • Collaborate with internal teams to escalate and resolve incidents efficiently.
  • Ensure proper documentation and communication of technical solutions.
  • Deliver technical expertise and recommendations for infrastructure improvements.
Requirements
  • Strong experience in L3 support and troubleshooting.
  • Solid background in infrastructure support and maintenance.
Languages
  • Advanced Oral English (Excellent verbal and written communication skills in English).
  • Native Spanish.
Benefits
  • Fully remote work environment.

This role offers an opportunity to join an award-winning employer and explore new challenges. Estimated annual salary: approximately $90,000 - $120,000 based on industry standards and location. Explore all our job openings | Sequoia Career's Page: https://www.sequoia-connect.com/careers/