Technical Infrastructure Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo
About Sequoia Connect

Sequoia Connect is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. Their robust strategies, passionate teams, and global culture rooted in innovation and automation drive their success.

The company's Digital offerings have helped clients achieve operational excellence and customer delight, focusing on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. They are now on a journey of metamorphosing the experiences of the customer's customers by leveraging their industry-leading delivery and execution model, built around the strategy Automate EverythingTM, Cloudify EverythingTM, Transform Customer ExperiencesTM.

Powering their complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing their business. The digitally empowered workforce of Sequoia Connect represents various nationalities, comprising 19,833 employees, and lives the company's philosophy of customer success, first and always.

About the Role

We are currently searching for a L3 Support Specialist:

Responsibilities:

  • Provide Level 3 technical support for infrastructure issues.
  • Experience STG
  • Troubleshoot and resolve complex technical problems.
  • Collaborate with internal teams to escalate and resolve incidents efficiently.
  • Ensure proper documentation and communication of technical solutions.
  • Deliver technical expertise and recommendations for infrastructure improvements.

Requirements:

  • Strong experience in L3 support and troubleshooting.
  • Solid background in infrastructure support and maintenance.

Languages

  • Advanced Oral English (Excellent verbal and written communication skills in English).
  • Native Spanish.

Work Environment

  • Fully remote.

Why Join Sequoia Connect

  • Award-winning employer.

For more job openings, visit Sequoia Career's Page: https://www.sequoia-connect.com/careers/.
Keywords: L3 support, infrastructure, troubleshooting, incident management, technical expertise



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