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As a Customer Service Analyst at Kellanova, you will play a critical role in managing the end-to-end order process and providing exceptional internal and external customer service for smaller, less complex customers. You will develop solutions and become a process expert through collaboration and analytics, partnering with internal and external customers at all levels to identify trends, perform root cause analyses, and develop solutions to resolve customer logistics, order fulfillment, and transportation issues.
Key Responsibilities:- Manage the fulfillment of customer orders to ensure consistent and reliable performance and customer order process from order placement to order receipt.
- Support hyper-care customer situations for optimal service, including escalations and prioritization reviews.
- Communicate with customers during the lifecycle of the order process, including meetings and presentations.
- Develop and enhance business relationships with various partners, both internal and external.
- Perform analysis and communications to reduce/eliminate pricing discrepancies, OS&D, and returns.
- Manage the use of SAP by leveraging tools and data.
- Execute personalized customer logistics strategies.
- Ensure consistent application and adherence of all Kellanova OTD policies, including adherence to GAAP, SOX, and audit requirements.
- University Bachelor required and 3 years of experience in a related field required.
- Customer relationship management experience.
- Computer skills, including experience with ERP systems and MS Office.
- Strong knowledge of customer relationship management principles, including customer service, collections, deductions, and related activities.
- Excellent verbal and written communication skills.
- Deep analytical and problem-solving skills.
- Strong negotiation and decision-making skills.
- Ability to manage multiple and sometimes conflicting priorities and specific time constraints.
- Solid time management skills.
- Ability to work in a team environment.
Kellanova is a leading snacks-led powerhouse, driven by our vision to be the world's best-performing snacks company. Our portfolio of iconic, world-class brands includes Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, and many others. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.
We are committed to Equity, Diversity, and Inclusion (ED&I), building a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents, and ideas to work. Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment and embraces the diverse talent of its people.
