Customer Service Analyst

hace 2 días


Santiago de Querétaro, Querétaro de Arteaga, México Kellanova A tiempo completo
Customer Service Analyst - Supply Chain Expert

Are you an expert in Customer Support and passionate about the Supply Chain area? We're looking for a Customer Service Analyst to join our OTD Team. As a key member of our team, you will be responsible for managing the end-to-end order process and providing exceptional internal and external customer service for smaller, less complex customers. You will develop solutions and become a process expert through collaboration and analytics. Additionally, you will partner with internal and external customers at all levels, including senior management, to identify trends, perform root cause analyses, and develop solutions to resolve customer logistics, order fulfillment, and transportation issues.

Key Responsibilities:
  • Manage the end-to-end order process to ensure consistent and reliable performance and customer order process from order placement to order receipt.
  • Support hyper-care customer situations for optimal service, including escalations and prioritization reviews.
  • Communicate with customers during the lifecycle of the order process, including meetings and presentations.
  • Manage solutions to enhance customer service initiatives and provide consistent service.
  • Develop and enhance business relationships with various partners, both internal and external.
Requirements:
  • Bachelor's degree in Administration, Business, or related field.
  • 2-3 years of Customer relationship management experience.
  • Strong knowledge of customer relationship management principles, including customer service, collections, deductions, and related activities.
  • Computer skills, including experience with ERP systems and MS Office.
  • Excellent verbal and written communication skills in English.
  • Deep analytical and problem-solving skills.
  • Strong negotiation and decision-making skills.
  • Ability to manage multiple and sometimes conflicting priorities and specific time constraints.
  • Solid time management skills and ability to work in a team environment.

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