Customer Service Representative

hace 6 días

Heroica Matamoros, Tamaulipas, México Americhem A tiempo completo
About the Role

Americhem is seeking a highly skilled and experienced Customer Service Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring timely fulfillment of sales orders in Mexico and Latin America.

Key Responsibilities
  • Connect customer needs to internal operations while understanding and managing different business units and their customers.
  • Manage customer sales support activities in Mexico and LATAM for various business units.
  • Coordinate import and export tasks, maintaining close contact with customers throughout the delivery process.
  • Collaborate with internal and external stakeholders to resolve discrepancies and ensure timely clearance and delivery of all shipments.
  • Develop a Perfect Order Concept to increase service levels and customer satisfaction, considering deliveries on time, quality, documents, transportation, etc.
Requirements
  • Education: Bachelor's degree in international trade, preferred.
  • Logistics/Supply Chain strong knowledge.
  • Experience: 2+ years relevant international trade experience in LATAM, with experience in customer care management.
  • Experience in ORACLE, SAP, or other MRP software, strongly preferred.
  • Skills: Fluent in Spanish and English, strong communication skills.
  • Proficient in computer systems and software (MS Word, MS Excel, Oracle, SAP).
  • Exceptional attention to detail, exceptional organizational skills.
  • Travel: 0-10%.
  • Location: Home Office, Mexico City, strongly preferred.
Additional Responsibilities
  • Follows appropriate procedures and company methods.
  • Provides timely communication to the customer and sales representative to keep them apprised of problems, planned outages, and extended downtime.
  • Participates in after-hours support when required.
  • Demonstrates organizational skills by working independently and with a team.
  • Follows all quality system and safety protocols by safely operating equipment, wearing proper protective equipment when required, completing safety training, keeping work areas clean and organized, and contributing to established safety goals.
  • Attends and participates in sales meetings.
Required Qualities/Attributes
  • Good organizational skills, including multi-tasking, planning, and time management.
  • Ability to adjust to changing priorities.
  • Good interpersonal, communication (oral and written), relationship-building, and conflict management skills.
  • Results-driven, self-directed, and good problem-solving abilities.
  • Ability to work independently and effectively as part of a team to achieve goals and objectives.
  • Possesses a high ethical standard and is forward-thinking.
  • Possesses a bias for action and operates with the appropriate sense of urgency.

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