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Americhem is seeking a highly skilled and experienced Customer Service Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring timely fulfillment of sales orders in Mexico and Latin America.
Key Responsibilities- Customer Service: Connect the customer's needs to the internal operation of the company while understanding and managing the different Business Units and their different types of customers.
- Import/Export Management: Manage customers sales support activities in Mexico and LATAM for the various Business Units, coordinate import and export tasks, and maintain close contact with customers throughout the delivery process.
- Discrepancy Resolution: Collaborate with internal and external stakeholders to resolve discrepancies to ensure timely clearance and delivery of all shipments.
- Perfect Order Concept: Develop a Perfect Order Concept to increase the service levels and customer satisfaction considering the following criteria: deliveries on time, quality, documents, transportation, etc.
- Education: Bachelor's degree in International Trade, preferred.
- Experience: 2+ years relevant International Trade experience in LATAM. Experience in Customer Care Management. Experience in ORACLE, SAP or other MRP software strongly preferred.
- Skills: Fluent in Spanish and English. Strong communication skills. Proficient in computer systems and software (MS Word, MS Excel, Oracle, SAP). Exceptional attention to detail and organizational skills.
- Travel: 0-10%.
- Location: Home Office, Mexico City, strongly preferred. Fully Remote position.
