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Center Operations Coordinator
hace 2 meses
The Center Operations Coordinator is a key member of the USO team, responsible for delivering exceptional customer service and supporting the day-to-day operations of one or more USO Centers. This role requires a strong ability to multitask, work independently, and collaborate with colleagues to achieve desired results.
Key Responsibilities- Customer Service: Meet and welcome guests, orient them to the Center and its offerings, and provide high-quality customer service in a variety of areas, including travel advice and complaint resolution.
- Operational Support: Assist with operational procedures, including opening and closing, key control, Emergency Preparedness Plan compliance, and ensuring safety and security protocol adherence.
- Program Delivery: Help plan and execute programs, activities, and events, ensuring sufficient volunteer coverage and supplies, and support Center Operations Specialists and higher-level colleagues' evaluations of USO Center operations and program delivery.
- Communication: Assist with communicating Center operations and programs to create awareness by creating flyers, brochures, and posters, and by communicating with local media representatives.
- Administrative Support: Answer and screen incoming telephone calls, review and respond to emails, produce and maintain reports, files, and databases.
- Volunteer Management: Guide, train, and act as a resource for volunteers, and serve as a point of contact for collecting and maintaining their service records.
- Other Duties: Perform other duties as assigned, including backfilling for Center Operations Specialists or other positions, as directed by senior leaders.
- Education: High school diploma or equivalent.
- Experience: 0-2 years of work experience in an administrative, event management, marketing support, retail, customer service, recreation facility, or related role.
- Skills: Strong interpersonal, customer service, and problem-solving skills, with the ability to interact with USO Leadership, the general public, and military audiences at various levels with integrity and professionalism.
- Other Requirements: Ability to work collaboratively in a team environment, achieve desired results, and exercise sound judgment related to controversial and/or culturally sensitive subjects.
This position is located at a USO Center, and the employee may be required to work in a fast-paced environment with multiple priorities and deadlines. The employee must be able to adapt to changing organizational needs and work collaboratively with colleagues to achieve desired results.
