Duty Manager

hace 4 semanas

Campeche, Campeche, México Uso A tiempo completo
Job Title: Duty Manager

At the USO, we are seeking a highly motivated and customer-focused individual to join our team as a Duty Manager. This role is responsible for providing exceptional customer service, maintaining a warm and welcoming environment for service members, and ensuring the day-to-day operations of a USO Center run smoothly.

Key Responsibilities:
  • Deliver outstanding customer service, engaging with visitors and ensuring their needs are met.
  • Manage center operations, including opening and closing procedures, asset management, and compliance with policies and procedures.
  • Host programs, activities, and events in the center and at outreach locations, promoting a positive and inclusive environment.
  • Lead the planning, execution, and oversight of focus areas, including programs, logistics, inventory management, budget planning, social media, and database management.
  • Supervise volunteers during assigned shifts, ensuring quality customer service and support are provided.
  • Monitor readiness and availability of activity and lounge areas, maintaining standards of cleanliness and ensuring all facilities and equipment are in good working order.
  • May be responsible for monitoring daily sales for retail operations and replenishing stock, as well as counting cash balances and preparing deposits.
  • Complete semi-annual and annual inventories as directed.
  • Assume responsibility for center operations as needed in the absence of the Center Manager.
Requirements:
  • High School Diploma or equivalent; Bachelor's Degree preferred.
  • 1-3 years of work experience in retail, customer service, recreation facility, or related role; relevant experience in a not-for-profit, military, multicultural, and/or global organization preferred.
  • General knowledge of military community preferred.
  • Ability to stand for up to 12 hours, lift and carry up to 50 pounds, and wear up to 30 pounds of body armor.
  • Strong interpersonal, customer service, and problem-solving skills, with the ability to interact with USO Leadership, the general public, and military audiences at various levels with integrity and professionalism.
  • Must show initiative, self-motivation, and attention to detail, with the ability to manage multiple projects with competing priorities and adapt to changing organizational needs.
  • Ability to achieve desired results while working collaboratively in a team environment.
  • Ability to perform basic math.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities, including security, credit, and/or background screening, SOFA status, a valid United States passport, and valid US and foreign driver's licenses.
  • Must be a strong advocate of the USO's mission.
Location:

This position is located in Camp Lemonnier, Djibouti.

Requirements:
  • U.S. Citizenship Required.
  • USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
  • Resume and cover letter are required for full consideration.
  • Background check - education, criminal, and driving required.

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