Export Shipping Specialist
hace 1 mes
Job Summary
We are seeking a highly skilled and experienced professional to join our team as a Lead Logistics Partner. As a key member of our organization, you will be responsible for delivering exceptional customer service and ensuring the smooth execution of export shipments.
Key Responsibilities
- Act as the primary point of contact for customer needs and provide timely and accurate responses to all enquiries.
- Collaborate with customers, 3PL providers, and internal stakeholders to ensure seamless execution of export shipments.
- Monitor and manage destination milestones, document management, and exception management to ensure compliance with customer SOP.
- Proactively identify challenges within the client's supply chain process and suggest solutions to optimize the process.
- Develop and maintain strong relationships with customers to understand their business needs, drivers, and desires.
- Take ownership of customer issues and resolve them in a timely and responsible manner.
- Ensure all activities are conducted in compliance with customer SOP and company policies.
- Identify and execute upselling opportunities to drive business growth and increase efficiency.
Requirements
- At least 3 years of experience in a similar position, serving customers in a logistics/transport company.
- Advanced English language skills, capable of business conversations and presentations.
- Intermediate/Advanced Excel skills, including graphics, dynamic tables, and formulas.
- Advanced presentation skills and ability to explain complex processes to different audiences.
- Excellent written and verbal communication skills, with the ability to interact with people at all levels across the organization.
- Proficiency in Microsoft tools, including Outlook, Teams, and OneDrive.
- Operational savvy in export ocean documentation and logistics.
What We Offer
As a valued member of our team, you will have the opportunity to work with a diverse and inclusive organization that values fairness, mutual respect, and responsibility. We offer a competitive compensation and benefits package, as well as ongoing personal and professional development initiatives.
Maersk's Commitment to Diversity and Inclusion
We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. We believe that diversity and inclusion are essential to our success and strive to create a work environment that is free from bias and discrimination.
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