Export/Import Customer Service Specialist
hace 2 semanas
We are seeking a highly skilled and experienced Export/Import Customer Service Specialist to join our team at Maersk. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:- Coordinate directly with areas of this 3 transportation modalities: air, ocean, and land.
- Interact with internal and external clients.
- Elaborate and present reports when needed.
- Prepare presentations of KPI results to stakeholders.
- Attend meetings with stakeholders.
- +3 years of experience in similar positions having served customers in a Logistics/Transport company.
- BA in International Trade, Logistics, Logistics/Transportation Engineering, international Relationships, Business Administration, International Commerce, International relations.
- Operational Expertise: Export /Import Ocean, Air & Truck, Documentation Export Ocean
- Intermediate/Advanced English- Capable to have business conversations, reading, writing and perform presentations.
- Intermediate/Advanced Excel (graphics, dynamic tables, formulas).
- Advanced presentation skills.
- Communication- Ability to perform presentations, to explain complex processes to different auditoriums and to communicate effectively.
- Excellent Written and Verbal skills.
- Microsoft Apps: Outlook, Teams, One drive.
- Customer Centricity
- Be a team player, genuinely believes and lives according to collaboration.
- Shows constant and consistent care on every task and interaction.
- Communicates openly and respectfully, whenever there is a conflict informs it quickly and focuses on solving the problem in an agile way.
- Open to receive feedback: To listen and learn from other perspectives/point of views, and eager to learn from mistakes and share best practices and lessons learnt.
- Openly asks for support whenever it's needed.
- Able to work under pressure.
- Able to work under KPI's and objectives.
- Proactive and resourceful
- Energetic, Well-organized, Self-Initiated/Self-driven, time management.
- High sense of urgency.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
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