Customer Service Representative
hace 4 semanas
**Vacante para la empresa HRPV Human Resources Puerto Vallarta**
**This position is ON-SITE.**
**We are seeking a highly skilled and bilingual Customer Service Representative to join our team.**
**Key Responsibilities:**
• Provide exceptional customer service to clients in a fully bilingual environment.
• Develop and maintain strong relationships with clients through effective communication and problem-solving skills.
• Collaborate with the team to achieve sales and customer satisfaction goals.
• Stay up-to-date with product knowledge and industry trends to provide informed solutions to clients.
• Participate in ongoing training and development to improve skills and performance.
**Requirements:**
• B2-C2 English proficiency.
• Excellent verbal and written communication skills.
• Prior experience in a customer service role is a plus.
• Familiarity with CRM systems preferred.
• Proficiency in Microsoft Office.
**Benefits:**
• Competitive salary of 13,000 MXN to 15,000 MXN after taxes, depending on skills and English proficiency.
• Full Mexican law benefits (IMSS, paid vacations, Christmas bonus).
• Therapist support through monthly mental health sessions is available.
• Salary increases based on performance.
• Discounts at cafes, gyms, spas, and more.
• Monday to Friday schedule with a fixed 8-hour shift.
• 100% paid training from day one.
• Excellent growth opportunities.
**Please have these documents ready to speed up your process:**
• RFC (Constancia Fiscal 2024)
• Proof of address
• Valid official identification
• CURP
• NSS (No. IMSS)
**Nível de educación deseada:** Media Superior
**Nível de experiência deseada:** Nível Inicial
**Función departamental:** Atención al cliente
**Industria:** Servicios Jurídicos / Leyes y Derecho
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