Cloud Observability Solutions Engineer

hace 1 semana


Xico, México Splunk A tiempo completo

About Us: Splunk is a leading provider of cloud-based observability solutions. Our mission is to empower customers to gain real-time insights into their applications, infrastructure, and security posture. We believe that observability is key to driving digital transformation and improving business outcomes.

About the Role: We are seeking a highly skilled Solutions Engineer to join our team. As a Solutions Engineer, you will be responsible for selling value through our products, services, and offerings to customers. You will work closely with account executives, sales leadership, partners, and customers to understand their needs and drive successful solution adoption.

Key Responsibilities:

Positioning and Strategy:

Understand and articulate the business and technical value of Splunk AppDynamics, Splunk Observability Cloud, and Splunk IT Service Intelligence (ITSI) to prospective clients.
Develop and deliver tailored presentations and demonstrations that address customer needs and highlight the unique value propositions of these solutions.
Collaborate with sales teams to align technical positioning with business goals.

Demonstrations and POCs:

Conduct in-depth technical demonstrations of Splunk AppDynamics, Splunk Observability Cloud, and Splunk ITSI, showcasing key features and capabilities.
Lead the planning, setup, and execution of POCs to validate solutions against customer requirements and use cases.
Provide technical guidance and support during POCs, ensuring successful outcomes and positive customer experiences.

Technical Expertise and Support:

Serve as a subject matter expert for Observability matters, staying up-to-date with the latest product features, best practices, and industry trends.
Assist in the creation of technical documentation, including solution designs, architecture diagrams, and deployment guides.
Troubleshoot and resolve technical issues that arise during demonstrations and POCs, leveraging deep product knowledge and problem-solving skills.

Customer Engagement and Relationship Building:

Build and maintain strong relationships with key stakeholders, including IT and business leaders, to understand their needs and drive successful solution adoption.
Gather and relay customer feedback to product management teams to inform product development and enhancements.
Participate in industry events, webinars, and workshops to promote the company's solutions and engage with potential customers.



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