Senior Technology Infrastructure Specialist

hace 4 semanas


Xico, México Citi A tiempo completo
Job Summary

The Infrastructure Senior Technology Analyst is a key role within the Technology Infrastructure team, responsible for assisting with LAN/WAN and help desk administration activities. This includes network maintenance, technical guidance, and security coordination.

Key Responsibilities
  • Create complex project plans, perform impact analyses, and provide resolutions to restore services
  • Drive Root Cause Analysis (RCA) post restoration of service
  • Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
  • Review requirement documents, define hardware requirements, and examine and update processes and procedures as necessary
  • Provide technical/strategic direction and act as advisor/coach to lower-level analysts
  • Develop projects required for design of metrics, analytical tools, benchmarking activities, and best practices
  • Contribute to technical direction and strategic decisions
Requirements
  • 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
  • Ability to communicate technical concepts to non-technical audiences
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline
  • Experience in a Financial Services or large complex and/or global environment preferred
  • Effective written and verbal communication skills
  • Effective analytic/diagnostic skills
Education

Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



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