Charity Service Representative
hace 4 semanas
**Job Title: Charity Service Representative**
**Objective:**
At Listentrust, we're seeking a Charity Service Representative to provide exceptional customer service to our donors. As a key member of our team, you'll be responsible for assisting donors with their gifts while maintaining a positive and professional demeanor.
**Responsibilities:**
• Effectively serve donors and respond to their inquiries in a timely and accurate manner.
• Record all donor information accurately in our system to ensure seamless communication and follow-up.
• Handle incoming calls while maintaining strict quality standards, providing correct and thorough information to donors.
• Obtain and assess all relevant details to handle donor requests efficiently and effectively.
**Profile - Knowledge, Skills & Abilities:**
• Exceptional interpersonal and customer service skills, with a natural ability to build connections with donors.
• Confident and effective communicator who consistently receives positive feedback from donors and colleagues alike.
• Positive, self-motivated, and eager to learn daily, with a strong commitment to continuous improvement.
• Strong written and verbal communication skills, with excellent spelling and grammar, and the ability to type more than 30 WPM in a Windows environment.
• High emotional intelligence, able to stay composed under pressure and provide a positive experience for donors.
• Strong commitment to work schedule adherence and a stable career history.
**Qualifications:**
• Advanced or Native-level English required.
• Preferably 1+ years of experience in a similar role, with familiarity with legal terms and jargon a plus but not required.
**Schedules:**
• 6:00 AM to 12:00 PM (Sundays off)
• 1:00 PM to 7:00 PM (Sundays off)
**Salary & Benefits:**
• Competitive salary with bonuses
• Flexible part-time schedule
• Sundays off
• Make an impact by helping children
• Build valuable customer service skills
Pay: From $3,300.00 per week
Work Location: In person
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