Charity Service Representative

hace 4 semanas


Hermosillo, Sonora, México Listentrust A tiempo completo

**Job Title: Charity Service Representative**

**Objective:**

At Listentrust, we're seeking a Charity Service Representative to provide exceptional customer service to our donors. As a key member of our team, you'll be responsible for assisting donors with their gifts while maintaining a positive and professional demeanor.

**Responsibilities:**

• Effectively serve donors and respond to their inquiries in a timely and accurate manner.

• Record all donor information accurately in our system to ensure seamless communication and follow-up.

• Handle incoming calls while maintaining strict quality standards, providing correct and thorough information to donors.

• Obtain and assess all relevant details to handle donor requests efficiently and effectively.

**Profile - Knowledge, Skills & Abilities:**

• Exceptional interpersonal and customer service skills, with a natural ability to build connections with donors.

• Confident and effective communicator who consistently receives positive feedback from donors and colleagues alike.

• Positive, self-motivated, and eager to learn daily, with a strong commitment to continuous improvement.

• Strong written and verbal communication skills, with excellent spelling and grammar, and the ability to type more than 30 WPM in a Windows environment.

• High emotional intelligence, able to stay composed under pressure and provide a positive experience for donors.

• Strong commitment to work schedule adherence and a stable career history.

**Qualifications:**

• Advanced or Native-level English required.

• Preferably 1+ years of experience in a similar role, with familiarity with legal terms and jargon a plus but not required.

**Schedules:**

• 6:00 AM to 12:00 PM (Sundays off)

• 1:00 PM to 7:00 PM (Sundays off)

**Salary & Benefits:**

• Competitive salary with bonuses

• Flexible part-time schedule

• Sundays off

• Make an impact by helping children

• Build valuable customer service skills

Pay: From $3,300.00 per week

Work Location: In person



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