Cybersecurity Service Management Specialist

hace 2 semanas


Xico, México Trustwave A tiempo completo

About the Role

This position works Monday through Friday, 8:00AM to 5:00PM Pacific Time. As a Service Management Analyst, you will be responsible for owning, maturing, training, and implementing ITIL processes in a Managed Security Services organization. Within the ServiceNow platform, you will develop automation to improve or replace existing processes and procedures to be more efficient and productive. Our mission is to improve the quality of Service Delivery of our Managed Security Services organization.

Key Responsibilities

  • Experience with ITIL process and implementation
  • Designing and writing skills for processes
  • Experience in ServiceNow
  • Incident, Change, Problem, and Major Incident Management
  • Meet with and provide technical assistance to stakeholders
  • Analysis and documentation of current environment and development of business cases to support overall efficiency of organization
  • Managed Support Service systems and operations

Requirements
  • A high school diploma or equivalent is required; a college or university degree is a plus
  • Self-managed, but team oriented
  • Focus on business priorities
  • Interpersonal skills
  • Excellent analytical thinking and problem-solving skills
  • Strong project management skills and detail oriented
  • Proactive – Anticipate risks or issues and communicate them

About Trustwave

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can't and respond quicker than others can to protect against the devastating impacts of cyberattacks. We're a world-class team of cyber consultants, threat hunters, and researchers serving clients in 96 countries. At Trustwave, you can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.trustwave.com.
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