Senior Manager Internal Collections Plc

hace 3 días


Xico, México Didi Global A tiempo completo

Company Overview: DiDi Global Inc. is a leading mobility technology platform offering a wide range of services, including ride hailing, taxi hailing, food delivery, and financial services. We strive to create a safe, inclusive, and sustainable transportation ecosystem for cities of the future.

Team Overview: This role reports to the Head of Operations and is responsible for leading the internal collection multi-channel processes, ensuring credit losses targets are met.

Role Responsibilities:

  • Ensure compliance with collection procedures and achieve Quality and productivity goals.
  • Execute collection policies to meet operational effectiveness targets.
  • Lead a team of Supervisors and Team Leaders to achieve their goals and develop their skills.
  • Produce operational intel as per business requirements.
  • Lead by example and embody the right operational behavioral principles.
  • Own process continuous improvement, identifying gaps and proposing mitigation actions.
  • Be proactive in providing feedback to the risk collections policy teams to improve collections models.
  • Implement the Safety Operations strategy.

Role Qualifications:

  • At least five years of experience managing multi-channel collections processes in the Banking or Fintech Industry for credit cards and/or personal loans.
  • Fully bilingual English-Spanish (Advanced Business English).
  • Proven experience as a People Leader.
  • Full experience in managing collection processes in a challenging environment.
  • Knowledge of collections models and dialers management.
  • Long-term residence in Mexico City's Metro Area.

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