Senior Manager Internal Collections Plc
hace 3 semanas
Company Overview: DiDi Global Inc. is a leading mobility technology platform offering a wide range of services, including ride hailing, taxi hailing, food delivery, and financial services. We strive to create a safe, inclusive, and sustainable transportation ecosystem for cities of the future.
Team Overview: This role reports to the Head of Operations and is responsible for leading the internal collection multi-channel processes, ensuring credit losses targets are met.
Role Responsibilities:
- Ensure compliance with collection procedures and achieve Quality and productivity goals.
- Execute collection policies to meet operational effectiveness targets.
- Lead a team of Supervisors and Team Leaders to achieve their goals and develop their skills.
- Produce operational intel as per business requirements.
- Lead by example and embody the right operational behavioral principles.
- Own process continuous improvement, identifying gaps and proposing mitigation actions.
- Be proactive in providing feedback to the risk collections policy teams to improve collections models.
- Implement the Safety Operations strategy.
Role Qualifications:
- At least five years of experience managing multi-channel collections processes in the Banking or Fintech Industry for credit cards and/or personal loans.
- Fully bilingual English-Spanish (Advanced Business English).
- Proven experience as a People Leader.
- Full experience in managing collection processes in a challenging environment.
- Knowledge of collections models and dialers management.
- Long-term residence in Mexico City's Metro Area.
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