Cloud Operations Lead

hace 4 semanas


Ciudad de México, Ciudad de México Nagarro Inc A tiempo completo

We are a Digital Product Engineering company that is scaling rapidly. We build products, services, and experiences that inspire, excite, and delight. We work at scale—across all devices and digital mediums, and our people exist everywhere in the world. Our work culture is dynamic and non-hierarchical.

Leadership Roles:

  • We seek a seasoned professional to lead and manage the Cloud & Hosting operations team, providing guidance, mentoring, and support.
  • The selected individual will ensure that team members are well-equipped and trained to handle the evolving cloud environment.
  • This leader will foster a culture of continuous improvement, accountability, and teamwork.

Operational Oversight:

  • The Cloud Operations Lead will oversee the daily operations of cloud hosting environments, ensuring high availability, reliability, and performance.
  • This professional will manage and monitor cloud infrastructure, troubleshooting incidents, and leading root cause analysis for any downtime.
  • The selected individual will ensure that service-level agreements (SLAs) are met and reported to key stakeholders.
  • They will oversee the deployment, configuration, and maintenance of cloud environments (e.g., AWS, Azure, GCP) to support SaaS platforms and hosting services.
  • This expert will implement and maintain automation processes to ensure smooth and efficient operations.
  • They will collaborate with engineering and IT teams to optimize system performance, scalability, and security.

Security & Compliance:

  • The Cloud Operations Lead will ensure that all cloud and hosting solutions are compliant with industry standards and regulatory requirements.
  • This professional will manage security risks and ensure proper encryption, backups, disaster recovery plans, and vulnerability management.

Cost Management & Optimization:

  • The selected individual will monitor cloud usage and expenses, ensuring cost-effective use of resources.
  • They will implement cloud cost-optimization strategies to reduce operational costs while maintaining performance.

Stakeholder Communication:

  • The Cloud Operations Lead will act as the primary point of contact for the operations team, collaborating with software development, product, and client services teams.
  • They will communicate operational performance, incident status, and improvement plans to upper management and stakeholders.

Process Improvement:

  • The selected individual will develop and refine operational processes, aiming for efficiency, scalability, and reliability.
  • They will lead continuous improvement initiatives to enhance system performance, reduce downtime, and streamline operations.

Requirements:

  • Cloud Platforms
  • DevOps Principles
  • Datacenter Operation
  • Virtualization Technologies
  • ITIL Practices


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