Cloud Operations Strategy Lead

hace 4 semanas


Ciudad de México, Ciudad de México Publicis Sapient A tiempo completo
Job Description

We are seeking a highly skilled Cloud Operations Strategy Lead to join our team at Publicis Sapient.

Your Impact:
  • Client Relationship Management: As a Cloud Operations Strategy Lead, you will serve as one of the primary points of contact for client inquiries and concerns regarding DevOps cycle and Cloud Infrastructure. You will understand client needs and ensure that service delivery aligns with their expectations.
  • Service Level Agreement (SLA) Management: You will ensure compliance with SLAs to meet client expectations and actively participate in reviewing SLAs to ensure they align with changing client needs and service capabilities.
  • Cross-functional Collaboration: You will work closely with operations, technical support, and DevOps teams to ensure seamless service delivery and coordinate incident and problem resolution.
  • Platform Maintenance: You will oversee the maintenance of application platforms, ensuring issues are addressed within tight deadlines to guarantee uninterrupted service flow.
  • Process Improvement: You will continuously identify opportunities for process and service delivery improvements and lead initiatives to optimize service delivery processes and enhance efficiency.
  • Risk Management: You will evaluate and mitigate risks related to service delivery, particularly focusing on pre-release risk management.
  • Strategy and Planning: You will contribute to the development of the service delivery strategy and participate in long-term planning.
  • Escalation Management: You will effectively manage escalations and conflicts to ensure timely resolution and client satisfaction.
  • Team Leadership: You will build, lead, and manage a successful DevOps and service delivery team in a demanding ITIL environment.

About the Role:

The Cloud Operations Strategy Lead will be responsible for developing and implementing cloud operations strategies to drive business outcomes and deliver exceptional customer experiences. This role requires strong technical leadership skills, excellent communication abilities, and a deep understanding of cloud infrastructure and DevOps practices.

Key Responsibilities:

  • Develop and implement cloud operations strategies to drive business outcomes and deliver exceptional customer experiences.
  • Lead the development of the service delivery strategy and participate in long-term planning.
  • Oversee the maintenance of application platforms and ensure issues are addressed within tight deadlines.
  • Continuously identify opportunities for process and service delivery improvements and lead initiatives to optimize service delivery processes.
  • Evaluate and mitigate risks related to service delivery, particularly focusing on pre-release risk management.
  • Effectively manage escalations and conflicts to ensure timely resolution and client satisfaction.
  • Build, lead, and manage a successful DevOps and service delivery team in a demanding ITIL environment.

Requirements:

  • Proven track record of leading technology initiatives, managing technical staff, and collaborating with business leaders.
  • Excellent knowledge and experience with Service Management Processes, Service Delivery, and Operations Management.
  • Strong understanding of SLAs, incident and problem management, and ITIL service management best practices.
  • Strong proficiency in Google Cloud Platform (GCP) architecture, including hands-on experience with cloud services, infrastructure management, and automation within GCP environments.
  • Exceptional communication abilities, both written and verbal.
  • Data-driven decision-making mindset with strong analytical and reporting capabilities.

Estimated Salary Range:$150,000 - $200,000 per annum, depending on experience.



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