Customer Support Operations Analyst

hace 8 horas


Gral Escobedo, Nuevo León, México Celestica A tiempo completo

Job Summary:

We are seeking a Customer Support Operations Analyst to join our team at Celestica. This role will involve providing exceptional customer service, resolving issues, and maintaining accurate records.

About the Role:

  • Assist customers with inquiries, resolve issues, and provide solutions in a timely manner
  • Maintain accurate records of customer interactions, including complaints and feedback
  • Work closely with internal teams to ensure seamless delivery of products and services
  • Develop and maintain performance reports to track key metrics and trends
  • Analyze data to identify areas for improvement and implement changes as needed
  • Collaborate with cross-functional teams to resolve complex issues and improve processes

Requirements:

  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment with multiple priorities
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; degree in business, communications, or related field preferred

Salary and Benefits:

The salary for this position is estimated to be around $65,000-$80,000 per year, depending on experience. In addition to competitive pay, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Company Overview:

Celestica is a global leader in design, manufacturing, and supply chain solutions. We partner with leading companies in various industries to deliver innovative products and services. Our team is passionate about creating a better future for our customers and employees alike.



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