Customer Support Operations Analyst
hace 4 semanas
Job Summary:
We are seeking a Customer Support Operations Analyst to join our team at Celestica. This role will involve providing exceptional customer service, resolving issues, and maintaining accurate records.
About the Role:
- Assist customers with inquiries, resolve issues, and provide solutions in a timely manner
- Maintain accurate records of customer interactions, including complaints and feedback
- Work closely with internal teams to ensure seamless delivery of products and services
- Develop and maintain performance reports to track key metrics and trends
- Analyze data to identify areas for improvement and implement changes as needed
- Collaborate with cross-functional teams to resolve complex issues and improve processes
Requirements:
- Excellent communication and interpersonal skills
- Able to work effectively in a fast-paced environment with multiple priorities
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- High school diploma or equivalent required; degree in business, communications, or related field preferred
Salary and Benefits:
The salary for this position is estimated to be around $65,000-$80,000 per year, depending on experience. In addition to competitive pay, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Company Overview:
Celestica is a global leader in design, manufacturing, and supply chain solutions. We partner with leading companies in various industries to deliver innovative products and services. Our team is passionate about creating a better future for our customers and employees alike.
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