Senior Customer Support Analyst

hace 3 semanas


Gral Escobedo, Nuevo León, México Celestica A tiempo completo
About This Role

As a Senior Customer Support Analyst at Celestica, you will play a critical role in ensuring the timely delivery of our customers' products. Your primary responsibility will be to act as an interface between customers and our team, receiving and reviewing customer orders, and working with internal and external customers to identify and resolve issues that may affect on-time delivery.

You will also communicate customer requirements and issues in production meetings, research material and production problems, and coordinate resolution with department managers or process owners. Additionally, you will maintain issues, complaints, and corrective action requests for reporting purposes and troubleshoot return issues.

Key Responsibilities
  • Participate as a member of a customer focus team and act as an interface between customers and the team.
  • Receive, review, and monitor status of customer orders.
  • Work with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
  • Communicate customer requirements and issues in production meetings.
  • Research issues such as material, forecast, EDI transmission, and production problems and coordinate resolution with department managers or process owners.
  • Maintain issues, complaints, and corrective action requests for reporting purposes.
  • Troubleshoot return issues.
Requirements
  • Knowledge of the manufacturing process, schedules, and scheduling requirements.
  • Knowledge of business issues associated with manufacturing.
  • Knowledge of customer contracts and terms.
  • Excellent customer contact, negotiation, and problem-resolution skills.
  • Good presentation, database management, and computer skills.
Working Conditions

The duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements are frequently required.

About Celestica

Celestica is a leading electronics design, manufacturing, and supply chain solutions company that enables the world's best brands. We partner with leading companies across multiple industries to deliver innovative solutions for their most complex challenges.



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