Field Technical Support Specialist

hace 2 días


Saltillo, Coahuila de Zaragoza, México Hewlett Packard A tiempo completo
Job Summary

This role is pivotal in enhancing customer satisfaction by providing detailed installation information, promptly addressing challenges, and delivering comprehensive software services across pre-sales, post-sales, and service delivery support. The position caters to diverse customer needs, offering tailored solutions to complex accounts.

Key Responsibilities:

  • Enhance customer experience by providing a thorough overview of installation activities, site-specific information, and access to relevant contacts.
  • Address customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols.
  • Offer software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs.
  • Deliver services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements.
  • Utilize proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.
  • Provide site support for customer break-fix activities, offer technical assistance to third-party and authorized service providers, and lead onsite escalation support when needed.
  • Apply extensive knowledge, resolve complex issues, and recommend improvements through creative and effective approaches.
  • Coordinate departmental work, mentor the team, and serve as an escalation point for different issues in the related area of work.
  • Identify opportunities for improvement, make recommendations, and assure effective business controls through review, analysis, and verification.
  • Coordinate functional work within the department, assist various departments, monitor process execution, and foster positive working relationships with associates and management.

Education & Experience Recommended:

  • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
  • Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on-site customer support, Mission Critical, systems experience, or a related field.

Estimated Salary Range:$120,000 - $150,000 per annum, depending on location and experience.



  • Saltillo, Coahuila de Zaragoza, México Hewlett Packard A tiempo completo

    **Job Summary**We are seeking a highly skilled Technical Support Specialist to join our team at Hewlett Packard. This role is responsible for delivering exceptional customer experiences by providing installation information, addressing challenges, and offering software services across pre-sales, post-sales, and service delivery support.**Key...


  • Saltillo, Coahuila de Zaragoza, México Consolidated Recruiters A tiempo completo

    At Consolidated Recruiters, we are seeking an experienced IT Technical Support Specialist to join our team.Job Summary:We are looking for a skilled technical expert who can provide top-notch hardware and software support to our users. As an IT Technical Support Specialist, you will be responsible for installing, configuring, and maintaining hardware and...


  • Saltillo, Coahuila de Zaragoza, México Ntt Data A tiempo completo

    We are seeking a skilled IT Field Support Specialist to join our team in Mexico. As an IT Field Support Specialist, you will be responsible for providing technical support and troubleshooting services for desktops, notebooks, and printers.About the Role:Perform basic configuration of desktop/notebook/printersAssist with simple parts replacement and repair on...


  • Saltillo, Coahuila de Zaragoza, México Innova Solutions A tiempo completo

    Job Summary:We are seeking a highly motivated and experienced Enterprise Technical Support Specialist to join our team at Innova Solutions.About the Role:As an Enterprise Technical Support Specialist, you will play a critical role in providing technical support to our clients. You will be responsible for troubleshooting hardware and software issues, managing...


  • Saltillo, Coahuila de Zaragoza, México Celekta Consulting A tiempo completo

    About UsCelekta Consulting is a company that values customer satisfaction and technical expertise.Job OverviewWe are seeking a Technical Support Coordinator Specialist to join our team. This full-time position comes with a competitive salary of $**,*** per year, including benefits such as life insurance, personal health insurance, vacation time, premium...


  • Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo

    We are seeking a highly skilled IT Service Delivery Specialist to join our Field Operations team at Johnson Controls. As an integral part of our organization, you will be responsible for delivering high-quality IT services to support the success of our business units.Estimated Salary: $60,000 - $80,000 per year.About the RoleThis is a field-based role that...


  • Saltillo, Coahuila de Zaragoza, México Elettric80 A tiempo completo

    Elettric80 seeks a highly skilled and experienced Senior Technical Procurement Specialist to support the activities on site during electromechanical installation and commissioning phases. The ideal candidate will be responsible for collecting non-conformity from job sites, reporting it to the company for issue resolution, and contributing to product...


  • Saltillo, Coahuila de Zaragoza, México Steelcase A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting and resolving technical issues?We're seeking an experienced Technical Support Specialist to join our team, providing top-notch support to customers and users alike. As an IT Service Desk Analyst, you will be the first point of contact for customers,...


  • Saltillo, Coahuila de Zaragoza, México Larem A tiempo completo

    ¡Únete a Larem como Recruitmer Field Specialist y desarrolla tus habilidades en reclutamiento de campo!Sueldo base: $10,000.00 - $12,354.53 al mesTipo de puesto: Tiempo completoHorario: Turno de 8 horasPrestaciones:- Aumentos salariales- Opción a contrato indefinido- Programa de referidos- Teléfono de la empresaTipos de compensaciones:Bono de...


  • Saltillo, Coahuila de Zaragoza, México Kohler A tiempo completo

    **Job Summary**Kohler Co. seeks a skilled IT Specialist to provide technical support for desktop and laptop computers, as well as servers and printers. The ideal candidate will have experience with Active Directory, MS Office, and other IT systems.Key Responsibilities:Manage user accounts and computer names in Active Directory.Repair and maintain desktop and...


  • Saltillo, Coahuila de Zaragoza, México Empire Worldwide Logistics S.A. De C.V. A tiempo completo

    About Empire Worldwide Logistics S.A. De C.V.We are a fast-growing logistics company with 6 years of experience in land, sea, and air freight. Our headquarters offices are located in the USA, and operational offices in Mexico and Eastern Europe.Our Expedite Logistics department is currently looking for a Driver Support Specialist to fulfill key activities....


  • Saltillo, Coahuila de Zaragoza, México Mexico A tiempo completo

    As a Technical Support Professional with Global Reach, you will be responsible for delivering exceptional customer experiences by providing timely and effective solutions to critical support issues. You will work closely with our clients in Mexico to ensure that their technical needs are met, and they receive the best possible service.**Key...


  • Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    Job OverviewSAP is seeking a skilled Technical Linux Enterprise Systems Specialist to join our team. This role involves delivering and maintaining complex SAP Landscapes by providing technical expertise and support.Key Responsibilities- Plan, set up, implement, and operate SAP technologies to achieve ambitious SLAs- Conceptual design, configuration, and...


  • Saltillo, Coahuila de Zaragoza, México Eaton A tiempo completo

    Job OverviewEaton, a leading global technology leader in power management solutions, is currently seeking an IT Senior Technical Specialist to join their Corporate Sector division.


  • Saltillo, Coahuila de Zaragoza, México Innova Solutions A tiempo completo

    Overview">Innova Solutions is a leading provider of strategic technology and business transformation solutions. As a global company, we employ approximately 50,000 professionals worldwide and report an annual revenue approaching $3 Billion.We are currently seeking a highly motivated Technical Support Professional to join our team in San Pedro Garza Garcia,...

  • Sales Support Coordinator

    hace 2 semanas


    Saltillo, Coahuila de Zaragoza, México Steelcase A tiempo completo

    We are seeking a skilled Sales Support Specialist to join our team. As an Inside Sales Support Specialist, you will play a crucial role in delivering exceptional service and support to our customers, utilizing various communication platforms and systems.Key Responsibilities:- Provide timely and effective support to customers, both external and internal.- Act...


  • Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    About the Role:We are seeking a highly skilled Technical Contact Center Specialist to join our team at SAP. As a key member of our global support organization, you will play a crucial role in providing top-notch technical assistance to our clients.As a Technical Contact Center Specialist, your primary responsibility will be to resolve complex technical...


  • Saltillo, Coahuila de Zaragoza, México Chubb Ina Holdings Inc. A tiempo completo

    At Chubb Ina Holdings Inc., we are seeking a highly skilled Application Support Specialist to join our team as an Incident Manager. This role is responsible for providing exceptional support to internal stakeholders, ensuring timely resolution of incidents and queries, and driving operational excellence in business-as-usual processes.Key...


  • Saltillo, Coahuila de Zaragoza, México Wipro Limited A tiempo completo

    Company OverviewWipro Limited is a leading technology services and consulting company. Our comprehensive portfolio of services, commitment to sustainability, and good corporate citizenship are recognized globally.We have over 250,000 dedicated employees serving clients across 66 countries.Job Responsibilities:- Provide technical assistance to servers and...


  • Saltillo, Coahuila de Zaragoza, México Lennox International A tiempo completo

    Company Overview:Lennox International, a leading manufacturer of energy-efficient climate-control solutions, seeks a seasoned technical professional to lead project teams and drive innovation in our product development process.Job Summary:We are seeking an experienced Senior Technical Project Lead to join our team. As a key member of our leadership group,...