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IT Asset Management Specialist

hace 2 meses

Xico, México Carrier Global Corporation A tiempo completo
About the Role

Carrier Global Corporation is seeking a highly skilled IT Asset Management Analyst to join our team. As a key member of our Digital IT organization, you will be responsible for designing, maintaining, improving, and supporting hardware lifecycle asset management policies and procedures.

Key Responsibilities
  • Collaborate with customers (both IT and Business) to gather business and functional requirements, map existing processes, and assist with process re-design
  • Lead various IT Asset Services projects (New functionality/technologies, Process enhancement/improvements)
  • Design, build, maintain, and update process documentation that addresses all aspects of usage and ensures compliance
  • Follow up on critical and/or complex issues/actions
  • Complete software entitlement and purchase tasks from Business Demand
  • Assist in purchase requisitions for software and/or hardware
  • Assist in ServiceNow idea creation based on requirements gathering
  • Work with suppliers that integrate with or support the asset lifecycle (examples: hardware re-sellers, disposal vendor, asset management database software vendor)
Required Qualifications
  • Bachelor's degree in Computer Information Systems or equivalent work experience
  • Efficient Microsoft Office 365 skills (Outlook, PowerPoint, Excel, Word)
  • Knowledge of Infrastructure and Information Technology Hardware & Software
  • Ability to develop and document new processes, RACI matrices, and workflows/process maps (MS Visio or equivalent)
  • Self-motivated and proactive individual
  • Demonstrate an understanding of software license agreements
Preferred Qualifications
  • Demonstrates an understanding of the IT Asset Lifecycle
  • Demonstrates an understanding of Software License entitlements and purchasing
  • Possesses knowledge of Project Management agile methodologies
  • Possesses strong process and policy documentation skills
  • Possesses experience in ServiceNow ITSM platform
  • Possesses experience in Flexera One software platform