Program Operations Associate

hace 7 días

Guadalajara, Jalisco, México Boldr A tiempo completo
About the Role

As a key member of our team, you will be responsible for implementing and managing program operations for our partners. Your primary goal is to ensure that programs are well-executed and produce exceptional outcomes for our partner institutions and their students.

Main Responsibilities:

  • Configure programs in our back-end system according to partner specifications.
  • Match mentors and mentees in impactful mentorship relationships using our proprietary tools.
  • Implement program interventions to maximize mentorships created and participant engagement and satisfaction.
  • Communicate directly with mentors and mentees who require extra support.
  • Collaborate closely with other Program Operations Associates to prioritize and execute implementation tasks on tight deadlines.
  • Pull, clean, and manipulate program data for partner-specific needs.
  • Send regular outreach to partners to highlight the value of their programs.
  • Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials.

Key Performance Indicators (KPIs):

  • Minimize mentees waiting to be matched across programs.
  • Support the Program Health Manager and Program Success Manager in maximizing participant engagement and satisfaction across programs.
  • Support Program Success Managers in decreasing time to value for partners.

Requirements:

  • 2 years of work experience.
  • A high degree of personal organization, project management competence, and attention to detail.
  • High accountability and the ability to prioritize deadlines in a fast-paced environment.
  • Strong written and verbal communication skills.
  • The ability to quickly and independently build product and process knowledge through problem-solving and adapt understanding to new changes.
  • Proficiency in cleaning and manipulating data in Excel or Google Sheets.
  • U.S. work authorization.
  • 75% EST working hours overlap.

Preferred Qualifications:

  • Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack.
  • Experience working in a startup environment and navigating ambiguity.
  • Prior full-time remote experience.
  • Experience in higher education, either at a school or in a related field including student leadership and/or other campus leadership.

Estimated Salary:$65,000 - $80,000 per annum, depending on location and experience.

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