Performance and Customer Program Director

hace 2 semanas


Ciudad de México, Ciudad de México Oracle A tiempo completo
Job Description

As a Performance and Customer Program Leader, you will be responsible for driving sales effectiveness and productivity in a high-performance environment. You will lead initiatives to promote sales effectiveness and productivity, and develop and lead programs to increase performance and productivity of sales people.

Key Responsibilities
  • Develop and lead programs to increase performance and productivity of sales people, driving improvement action plans as needed
  • Manage and execute processes related to customer satisfaction surveys, including understanding results and generating customer satisfaction improvement roadmap
  • Orchestrate and gain advocacy from stakeholders and internal partners working as one team to achieve results
  • Generate valuable insights from data that contributes to take informed decisions and define priorities with stakeholders
  • Identify and leverage best practices from peers in other regions, propose and bring innovative ideas to do better people & customer initiatives
  • Assure results of each initiative with a short-time delivery mindset (quarterly)
Deliverables
  • Bring operational efficiency and sales productivity best practices (patterns/models)
  • Drive data-driven decisions both people performance and customer delightful initiatives
  • Effectively govern different areas, stakeholders, resources, and internal customers connecting them to achieve results
  • Successful engagement of sales people on programs developed
  • Identify and implement scalable practices and processes regarding people productivity & customer satisfaction that bring value to different countries part of Latin American region

This role requires a strong understanding of customer satisfaction processes, data analysis, and project management. If you have a proven track record of driving sales effectiveness and productivity, and leading customer satisfaction initiatives, we encourage you to apply.


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