Customer Success Director

hace 2 días


Ciudad de México, Ciudad de México Innovapptive A tiempo completo
{"title": "Customer Success Director", "content": "Lead Strategic Accounts to Success

Innovapptive is seeking a seasoned Customer Success Director to lead our strategic accounts team. As a key member of our customer-facing organization, you will be responsible for driving exceptional customer satisfaction, adoption improvements, retention, and expansion.

Key Responsibilities:

  • Lead and manage a team of customer success professionals to ensure exceptional customer satisfaction and adoption improvements.
  • Develop and implement customer success strategies, playbooks, processes, and best practices that align with the company's goals and objectives.
  • Build and maintain strong relationships with key stakeholders across the organization, including sales, product, and engineering teams.
  • Work with the product team to ensure that the platform meets the needs of our customers and drives value for them.
  • Collaborate with sales account managers to conduct monthly business reviews, establish deep account level relationships, and identify cross-sell and upsell opportunities with existing customers.

Requirements:

  • Bachelor's degree in business, marketing, or a related field.
  • 7+ years of experience in pre-sales, customer success, account management, or a related field.
  • Experience leading and managing a team of customer success professionals.

We offer a competitive salary, bonus, health benefits, and PTO. If you are a motivated and results-driven professional looking to make a meaningful impact, please submit your application.

", "lang_code": "en-US"}

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