Revenue Operations Strategist

hace 1 semana

Xico, México Hootsuite A tiempo completo

We are seeking a Revenue Operations Strategist to support the Global Revenue Organization in driving efficiency, program automation, and reporting. This role will report to the Senior Manager, Customer Success Operations, and will partner with internal teams to maximize impact and deliver world-class customer experiences.

**Key Responsibilities:**

Serve as the day-to-day resource for the Customer Success software platform.

  • Configure automated Customer engagement programs, including Customer Success workflows, supporting business adoption, continuous monitoring, and enhancements, and reporting.
  • Analyze system performance, data integrity, and user activity to make recommendations and deploy continuous improvement/efficiency for customer-facing reps.
  • Perform routine SFDC procedures to ensure business processes run smoothly.
  • Configure and deploy reports and dashboards to Managers and Leadership.
  • Manage and update content from internal knowledge management systems.

**Requirements:**

We are looking for someone with some practical experience in Customer, Sales, and/or Marketing Operations.

Required skills include:

  • Proven administration experience with Gainsight, Salesforce, or similar platforms.
  • Customer Focus: Demonstrates a desire to proactively help and serve internal/external Customers to meet their needs.
  • Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
  • Prioritization: Focuses time/energy on the most important issues/opportunities.
  • Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
  • Problem Solving: Uses an organized and logical approach to find solutions to complex problems.
  • Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.

**Salary:** $85,000 - $110,000 per year, depending on experience.

**Benefits:** Hootsuite offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.

**Company Culture:** At Hootsuite, we value diversity, equity, and inclusion. We strive to create a workplace where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are.

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