Customer Service Liaison

hace 7 días


Monterrey, Nuevo León, México Mondelēz International A tiempo completo

About the Role

This position is responsible for improving value and service to customers and optimizing supply chain efficiency. The ideal candidate will use internal and customer data to drive decision-making and support joint initiatives with strategic customers.

Key Responsibilities

  • Manage customer portfolios and handle escalations for complaints and disputes.
  • Work with the order fulfillment team to report on KPIs and drive improvement initiatives.
  • Use customer data to monitor on-shelf availability, depot-to-store service, stock holding, and promotional sales.

Requirements

  • Experience in customer service and logistics.
  • Strong analytical and problem-solving skills.
  • SAP knowledge and expertise in MS Office.
  • Customer orientation, strong influencing, and communication skills.

About Mondelēz International

Mondelēz International is a leading snacking company with a diverse portfolio of iconic brands. We are committed to innovation, sustainability, and customer satisfaction.


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