Account Receivable Claims Specialist

hace 1 mes

Celaya, Guanajuato, México Tenneco A tiempo completo

**Job Summary**

The Claims Administrator is responsible for researching and resolving customer invoice dispute claims (payment deductions) in a high-volume receivables environment.

**Key Responsibilities**:

  • Process claims and follow set process flows on handling disputes, with the end goal of determining root causes of disputes and implementing preventative measures to avoid future recurrences.
  • Extensive interaction with other areas within DRiV to resolve disputes, including sales, finance, distribution, and pricing.
  • Responsible for account reconciliation and resolution of claims.
  • Follow up on issuance of credits to customers' accounts and offset open deductions.

**Requirements**:

  • Associates or Bachelor of Finance/Business preferred.
  • Minimum 1-3 years of experience in a high-volume receivables environment.

**Professional Competencies**:

  • Strong mathematical and organizational skills.
  • The ability to balance multiple tasks and to prioritize in an effective manner.
  • Initiative; that is, the ability to self-direct/start toward the identification and resolution of issues.
  • Communication skills—must be prepared to work in a cross-functional environment and with colleagues at all levels.
  • A detail and results-oriented mindset.
  • Ability to function well in a team atmosphere.

**Functional Competencies**:

  • Proficient computer skills and knowledge of Microsoft Office.
  • Good math and organizational skills.
  • Professional written and verbal communication skills.
  • SAP experience beneficial.
  • Utilize TENCares & FSCM to enter customer concerns for resolution.

**Job Scope**:

The Claims Administrator is responsible for researching and resolving customer invoice dispute claims (payment deductions). The scope will include working with multiple DRiV distribution centers and other internal stakeholders including Sales, Finance, Rebates and Pricing Departments as well as direct customer contact.

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