Collection Specialist Lead

hace 3 semanas


Monterrey, Nuevo León, México Citi A tiempo completo

Citi is seeking a highly skilled Collection Specialist Lead to join our team in Monterrey, Mexico. The successful candidate will have the opportunity to work under general supervision and established procedures, applying detailed knowledge of a wide range of specialized administrative/technical skills.

The estimated annual salary for this position is approximately 370,000 - 450,000 MXN (based on industry standards and location). This figure is subject to change and may vary based on individual qualifications and experience.

Job Description

This role involves performing a variety of assignments with limited complexity, focusing on accuracy and attention to detail. Key responsibilities include:

  • Utilizing advanced negotiation skills to resolve delinquency issues
  • Researching problems such as skip tracing to develop external contacts
  • Sharing knowledge with less experienced collectors

Additionally, this role requires the ability to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies.

Required Skills and Qualifications

To be successful in this position, candidates should possess:

  • Excellent decision-making and problem-solving skills
  • Ability to work under pressure and maintain a high level of frustration tolerance
  • 1 year of experience in customer-facing roles or collections
Benefits

Citi offers a competitive benefits package, including:

  • A comprehensive compensation package
  • A supportive work environment
  • Ongoing training and development opportunities
Others

We are an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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