Debt Recovery Specialist
hace 2 meses
We are seeking a highly skilled Debt Recovery Specialist to join our team in Monterrey, Mexico. This is an exciting opportunity to work with a dynamic company that prioritizes exceptional customer service and expertise.
About the RoleAs a Debt Recovery Specialist, you will be responsible for leading and training a collection team, ensuring they have the skills and knowledge needed to drive results. Your leadership and mentoring skills will play a critical role in shaping the performance of your team and driving business growth.
The successful candidate will possess excellent leadership, communication, and analytical skills, as well as the ability to work effectively in a fast-paced environment. You will be responsible for monitoring and improving account handling processes, resolving problems, and implementing company policies and procedures.
Responsibilities:
- Lead and train a collection team to drive results
- Mentor and guide team members to improve their negotiation, tasking, and talk-off skills
- Monitor and improve account handling processes
- Resolve problems and implement company policies and procedures
- Work collaboratively with the Director of Operations to enforce company policies
Requirements:
- Exceptional leadership, mentoring, and communication skills
- Competitive and goal-driven individual
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