Collections Specialist III Lead

hace 2 días


Monterrey, Nuevo León, México Citi A tiempo completo

Citi seeks a seasoned Collections Specialist III Lead to join our team in the United States. This role offers an excellent opportunity for experienced professionals to leverage their expertise and make a meaningful impact in collections.

As a Collections Specialist III Lead, you will be responsible for resolving delinquency issues utilizing advanced negotiation skills. You will also research problems, such as skip tracing, to develop external contacts, share knowledge with less experienced collectors, and work under general supervision and established procedures.

The ideal candidate will have at least 1 year of experience in a similar role and possess excellent problem-solving, decision-making, and negotiation skills. They should be able to work under pressure, maintain a high level of frustration tolerance, and remain focused on meeting client needs while providing exceptional service.

In this role, you will have the opportunity to:

  • Increase the recovery of past-due portfolios by negotiating with clients and resolving delinquencies
  • Comply with operational process goals and parameters
  • Ensure quality objectives are met while adhering to institutional policies

The estimated annual salary for this position is $63,000-$73,000, depending on location and qualifications. Citi is an equal opportunity employer and welcomes qualified applicants from diverse backgrounds.

We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. If you are a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply.



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