Global Services Expert

hace 4 semanas


Ciudad de México, Ciudad de México Trust People A tiempo completo

Award-winning and cloud-based customer service software trusted by +200k companies is looking for a Customer Success Specialist to join their team at Trust People.

As a Cross-functional Team Member, you will work closely with various departments to deliver exceptional customer experiences, drive business growth, and foster long-term relationships.

The ideal candidate will have:

  • Fully bilingual skills
  • Bachelor's degree or equivalent experience
  • At least +3 years of experience in a similar role, preferably in a customer-facing position

Key Responsibilities:

  • Provide proactive assistance to customers as they onboard and configure their SaaS platform
  • Manage projects to meet deadlines and ensure timely delivery
  • Maintain product expertise across the entire product line
  • Collaborate in establishing world-class customer service policies, processes, and standards
  • Conduct meetings onsite and remotely according to methodology standards

The position offers a competitive salary based on experience: $45,000 - $65,000 gross, plus a Performance Bonus. Additionally, you can enjoy:

  • An estimated 30-day Christmas bonus
  • Familiar Major & Minor medical + life insurance
  • Gympass membership
  • Familiar dental + vision insurance
  • Mobile phone + internet allowance
  • Profit Sharing program

We offer an exciting opportunity to grow in a fast-paced environment and gain international exposure. If you have the skills and qualifications, we encourage you to apply now.



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