Restaurant Experience Specialist
hace 2 días
We are seeking a Restaurant Experience Specialist to manage a portfolio of restaurants and be responsible for the full customer lifecycle. This includes bringing restaurants onto the OpenTable network, supporting them on how to use and get the most from being an OpenTable customer, and cultivating and building upon existing high-level relationships to serve as a trusted advisor.
This role requires regular travel in the Mexico market, the United States, and may require travel to Central America, South America, Caribbean, and other countries. US Visa is required for this position.
The ideal candidate will have account management or equivalent experience in a restaurant/hospitality environment, validated customer service skills, and deep expertise in restaurant operations and management experience working in the restaurant market.
Key Responsibilities:- Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants
- Assist restaurant management with configuration to optimize reservation flow
- Complete detailed report templates on the installation for Technical Support staff at OpenTable
- Understand customer needs and identify sales opportunities to upsell Marketing assets to restaurants
- Achieve company goals and sales objectives set quarterly
- Place OpenTable reservation links on customer restaurant websites
- Track weekly meeting activity in Salesforce
- Monthly meetings with Elite members
- Act as an advocate for restaurant customers and resolve cross-functional issues
- Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. Benefits include Mexican Social Security (IMSS), Christmas Bonus, Paid Time Off, Vacation Premium, Parental Leave, Bereavement Leave, Bonuses, Dental Insurance & Life Insurance, and Major Medical Insurance.
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