Engagement Centre Jr Customer Experience Specialist
hace 2 días
About British American Tobacco
">BAT is evolving at a rapid pace into a global multi-category business, with products like VELO, VUSE and GLO driving our mission to decrease the health impact of our industry.
To achieve our ambition, we are seeking talented individuals who are ready to make a difference. Come and join us on this exciting journey
We are looking for a skilled Engagement Centre Jr Customer Experience Specialist in Monterrey to assist our consumers with inbound calls, website registration inquiries and general questions or concerns regarding our RJR Brands.
As a key member of our team, your primary role will be to provide exceptional customer service, handle support/service escalations, transfer calls to the Tier 2 department, track and report system issues, stay current with system information, changes and updates, comply with service level agreements and support process documentation.
Your key responsibilities will include:
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