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Experienced Principal Program Manager

hace 2 meses

Xico, México Zendesk A tiempo completo
About This Role

This Principal Program Manager will drive transformation programs aimed at delivering company strategy for Zendesk.

The ideal candidate will have a proven track record of driving several large-scale, complex programs, including Sales, CX and GTM initiatives.

We are looking for a dynamic business-focused Principal Program Manager to join our growing Corporate Program Management Office (CPMO).

This role works with leaders and teams from across the company to execute on transformation initiatives.

Key responsibilities include partnering closely with leadership to translate corporate strategies into execution-ready programs and initiatives, then driving cross-functional execution teams to deliver on those objectives.

  • Drive several company-wide, cross-geo programs at a time, ensuring clear, proactive communication and follow-up with stakeholders to meet deadlines.
  • Bring structure to sometimes ambiguous visions and craft programs to bring them to life.
  • Design and build streamlined and optimized processes and work with teams on areas requiring significant change management in a way that minimizes disruption.
  • Cultivate a culture of openness and transparency to increase the likelihood of program success.
  • Lead by influence rather than authority to build trust across the organization.

Key requirements include:

  • Minimum of 8 years in a Sr. Program Manager role within a fast-paced SaaS environment or management consulting focused business integration, and transformation efforts.
  • Experience working with and supporting operations teams and managing programs that impact large employee groups.
  • Demonstrated success working across diverse teams and geographies, with the ability to synthesize what may appear to be competing priorities.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

As a hybrid company, we enable our people to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).