Burberry Client Service Representative

hace 3 semanas


Cancún, Quintana Roo, México Burberry Limited A tiempo completo
Job Purpose

The Client Advisor at Burberry Limited is responsible for building lasting relationships with our new and existing clients, delivering exceptional personalized experiences, and driving commercial success.

This role requires a passion for the brand, fashion, and luxury products, as well as a strong knowledge of styling and selling.

The ideal candidate will be able to inspire our clients, create desire and love for Burberry, and maintain a high level of knowledge in product, fashion, and styling.

Responsibilities
  1. Meet and exceed individual and store sales and other commercial KPIs.

  2. Provide a luxury service, demonstrate knowledge and expertise in product, fashion, and styling.

  3. Follow the Client journey to elevate the Client experience in the store: ensure a great initial impression, discover the client, be a product and styling expert, and close the sale to maintain the relationship with the client.

  4. Be efficient in following-up and delivering after-sales services to our clients.

  5. Contribute to the daily operations of the store, maintaining high luxury standards in both front and back of house.

The Client Advisor will work closely with the store management to achieve sales targets and provide exceptional customer service.

The ideal candidate will have a proven track record in delivering sales and exceeding targets, previous experience in Clientelling, and a strong interest in fashion, art, and culture.

Requirements
  1. A proven track record in delivering sales and exceeding targets.

  2. Previous experience in Clientelling.

  3. A strong interest in fashion, art, and culture.

  4. Strong product knowledge and good understanding of store retail operations.

  5. Experience in working as part of a team.

  6. Fluent in local language; English proficiency is desirable.

  7. Other language knowledge is desirable.

  8. Demonstrates Confidence, Curiosity, Conviction, and Care.

  9. Enjoys being part of a team.

  10. Energetic, Pro-active and self-motivated.

  11. Detail-oriented and creative with a passion for selling.

  12. Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.

  13. Results driven and commercial mindset.

  14. Flexible, collaborative and adaptable approach to work.

Measures of Success

Individual sales performance and KPI's (Appointments, UPT, ATV & AUR).

Service targets (Guest Experience, Net promoter score).

New client acquisition (conversion and retention).

Number of appointments held on a monthly basis.

Company Information

Burberry Limited is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.



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