Burberry Client Service Representative

hace 2 semanas


Cancún, Quintana Roo, México Burberry Limited A tiempo completo
Job Purpose

The Client Advisor at Burberry Limited is responsible for building lasting relationships with our new and existing clients, delivering exceptional personalized experiences, and driving commercial success.

This role requires a passion for the brand, fashion, and luxury products, as well as a strong knowledge of styling and selling.

The ideal candidate will be able to inspire our clients, create desire and love for Burberry, and maintain a high level of knowledge in product, fashion, and styling.

Responsibilities
  1. Meet and exceed individual and store sales and other commercial KPIs.

  2. Provide a luxury service, demonstrate knowledge and expertise in product, fashion, and styling.

  3. Follow the Client journey to elevate the Client experience in the store: ensure a great initial impression, discover the client, be a product and styling expert, and close the sale to maintain the relationship with the client.

  4. Be efficient in following-up and delivering after-sales services to our clients.

  5. Contribute to the daily operations of the store, maintaining high luxury standards in both front and back of house.

The Client Advisor will work closely with the store management to achieve sales targets and provide exceptional customer service.

The ideal candidate will have a proven track record in delivering sales and exceeding targets, previous experience in Clientelling, and a strong interest in fashion, art, and culture.

Requirements
  1. A proven track record in delivering sales and exceeding targets.

  2. Previous experience in Clientelling.

  3. A strong interest in fashion, art, and culture.

  4. Strong product knowledge and good understanding of store retail operations.

  5. Experience in working as part of a team.

  6. Fluent in local language; English proficiency is desirable.

  7. Other language knowledge is desirable.

  8. Demonstrates Confidence, Curiosity, Conviction, and Care.

  9. Enjoys being part of a team.

  10. Energetic, Pro-active and self-motivated.

  11. Detail-oriented and creative with a passion for selling.

  12. Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.

  13. Results driven and commercial mindset.

  14. Flexible, collaborative and adaptable approach to work.

Measures of Success

Individual sales performance and KPI's (Appointments, UPT, ATV & AUR).

Service targets (Guest Experience, Net promoter score).

New client acquisition (conversion and retention).

Number of appointments held on a monthly basis.

Company Information

Burberry Limited is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.



  • Cancún, Quintana Roo, México Burberry Limited A tiempo completo

    About the Role:The **Burberry Client Ambassador** will be responsible for delivering exceptional client experiences, building meaningful relationships, and driving sales growth. As a key member of our team, you will be passionate about fashion, art, and culture, with a strong understanding of our brand and products. Your excellent communication skills,...

  • Retail Service Manager

    hace 7 días


    Cancún, Quintana Roo, México Burberry Limited A tiempo completo

    Burberry Service Lead Role OverviewAt Burberry Limited, we are seeking a dynamic and results-driven individual to fill the role of Service Lead. The successful candidate will be responsible for providing exceptional customer experiences, driving sales growth, and leading a high-performing customer-facing team.Key Responsibilities:Supervise and motivate sales...

  • Service Lead

    hace 2 semanas


    Cancún, Quintana Roo, México Burberry Limited A tiempo completo

    Job SummaryWe are seeking a highly skilled Service Lead to join our team at Burberry Limited. As a Service Lead, you will be responsible for leading a high-performing customer-facing team and ensuring that every customer interaction is a memorable one.Key ResponsibilitiesSupervise and motivate sales associates to deliver exceptional customer experiences and...


  • Cancún, Quintana Roo, México Talent Coach A tiempo completo

    Customer Service RepresentativeWe are seeking a Customer Service Representative to provide high-quality customer service over the phone and resolve doubts and queries in an effective manner.Responsibilities:Provide customer service over the phoneResolve customer queries and doubtsSchedule personalized tourist servicesMonitor and ensure customer...


  • Cancún, Quintana Roo, México TUI A tiempo completo

    About the RoleWe are seeking a skilled Service Support Representative to join our team at TUI. As a key member of our service delivery team, you will play a vital role in shaping the future of travel by providing exceptional service to our guests.Key ResponsibilitiesEmbrace the merge of tradition and innovation, assisting guests with our online products and...


  • Cancún, Quintana Roo, México Regus A tiempo completo

    **About the Role**We're looking for a highly skilled Customer Service Representative to join our team at Regus Convention Center in Cancun. As a Community Associate, you'll be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.**Key Responsibilities**• Manage multiple tasks and priorities to...


  • Cancún, Quintana Roo, México TUI A tiempo completo

    About the RoleWe're seeking a talented Service Support Representative to join our team at TUI. As a key member of our customer experience team, you'll play a vital role in shaping the future of travel by providing exceptional support to our guests.Your Key ResponsibilitiesEmbrace the merge of tradition and innovation, assisting guests with our online...


  • Cancún, Quintana Roo, México TUI A tiempo completo

    About the RoleWe are seeking a highly skilled and enthusiastic individual to join our team as a Service Support Representative. As a key member of our customer service team, you will play a vital role in shaping the future of travel by providing exceptional support to our guests.Key ResponsibilitiesAssist guests with online products and services, ensuring a...


  • Cancún, Quintana Roo, México SOLHUM A tiempo completo

    Key Responsibilities:As a Customer Service Representative, you will be responsible for handling customer inquiries and providing them with information. You will also be required to respond to customer queries and offer our services.Requirements:To be successful in this role, you will need to have advanced or native English proficiency, be currently living in...


  • Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo

    Hospitality and Guest Service ExpertiseAt Marriott International, we're seeking a dedicated Guest Service Representative to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences, ensuring seamless interactions, and creating memorable moments for our valued guests.Key...

  • Service Technician

    hace 1 semana


    Cancún, Quintana Roo, México Solenis A tiempo completo

    Customer Service RepresentativeAt Solenis, we are seeking a Customer Service Representative to join our team. In this role, you will be responsible for meeting with customers to discuss their needs and provide solutions.You will have the opportunity to work with customers at all levels, from sales to operations, to ensure that all work is performed to the...


  • Cancún, Quintana Roo, México Hotelbeds A tiempo completo

    Role OverviewAt HBX Group, we're seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key member of our Contact Center, you'll play a vital role in delivering exceptional customer experiences and ensuring the highest levels of satisfaction for our clients.Key ResponsibilitiesEngage with clients in a professional...

  • Service Representative

    hace 2 semanas


    Cancún, Quintana Roo, México Resort Global Network A tiempo completo

    As a key member of the Resort Global Network team, you will be responsible for providing exceptional customer service and sales support to our clients. Our Executive Service Agents are the main point of contact for our guests, ensuring a seamless experience from initial contact to the sales presentation.Responsibilities:Reserve stays and attend to special...

  • Sales Representative

    hace 3 semanas


    Cancún, Quintana Roo, México Marriott Vacations Worldwide A tiempo completo

    About the RoleWe are seeking a highly motivated and results-driven Sales Representative to join our team at Marriott Vacations Worldwide. As a Sales Representative, you will be responsible for meeting with prospective guests and owners to present them with an opportunity to purchase a vacation ownership experience.Key Responsibilities Meet with guests and...


  • Cancún, Quintana Roo, México SOLHUM A tiempo completo

    Customer Service Executive OpportunityWe are seeking a highly skilled and bilingual Customer Service Executive to join our team in Cancún. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving their queries, and promoting our services.Key Responsibilities:Respond to customer...


  • Cancún, Quintana Roo, México TUI A tiempo completo

    About the RoleWe're seeking a skilled and enthusiastic individual to join our team as a Service Support Rep. As a key member of our team, you'll play a vital role in shaping the future of travel by providing exceptional service to our guests.Key ResponsibilitiesAssist guests with our online products and services, ensuring a seamless and enjoyable...


  • Cancún, Quintana Roo, México SOLHUM A tiempo completo

    Customer Service Opportunity in CancünImportant Contact Center is seeking a talented Bilingual Customer Service Executive to join our team in Cancün. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Respond to customer inquiries and provide information on our services.Offer...


  • Cancún, Quintana Roo, México Ecolab A tiempo completo

    Unlock Your Potential as a Technical Sales RepresentativeAt Ecolab, we're committed to protecting the world's most vital resource - water. As a Technical Sales Representative, you'll play a critical role in helping us achieve this goal.About the RoleWe're seeking a highly motivated and results-driven individual to join our sales team. As a Technical Sales...


  • Cancún, Quintana Roo, México Gbs México A tiempo completo

    At Gbs México, we are seeking a skilled Virtual Concierge Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their vacation experience is nothing short of perfect.Key Responsibilities: Reserve stays and attend to special requests for our clients...


  • Cancún, Quintana Roo, México SOLHUM A tiempo completo

    About SOLHUMSOLHUM is a dynamic and innovative company seeking a highly skilled Bilingual Customer Service Executive to join our team in Cancún.Key Responsibilities:Provide exceptional customer service to clients via phone calls, addressing their inquiries and offering our services.Respond to customer queries in a timely and professional...