Ambitious Spanish Language Support Specialist

hace 2 semanas


Ciudad de México, Ciudad de México Legal Management Group A tiempo completo

We are seeking a skilled and sensitive Spanish language support specialist to join our team at Legal Management Group.

About the Role

This long-term position offers an opportunity to work with a fast-paced and established firm, providing exceptional customer service and support to potential and existing clients. The successful candidate will be responsible for conducting telephonic meetings, signing up clients, processing paperwork, and managing client feedback and reviews.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to read, write, and speak both English and Spanish fluently. They will also possess a high level of customer service in stressful situations and demonstrate excellent customer service skills.

Responsibilities:
  • Conducting telephonic meetings with potential new clients to perform needs analysis
  • Signing up clients
  • Processing paperwork for new clients efficiently and in accordance with protocols
  • Ensuring that all forms are properly signed and filed
  • Managing client feedback and reviews
Requirements:
  • Must be able to read, write, and speak both English and Spanish fluently in a clear and audible voice
  • Minimum 3-4 year experience in a customer service role
  • Must exhibit a high level of customer service in stressful situations
  • Demonstrates excellent customer service skills and the ability to calm clients who may be distraught
  • Must be able to multi-task, think fast and make decisions quickly
  • Must be comfortable working with business-related computer software as well as Microsoft Office Programs (Word and Excel)
Estimated Salary:

$55,000 - $65,000 per annum, depending on experience and qualifications.



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