IT Support Specialist

hace 1 día


Ciudad de México, Ciudad de México Tui A tiempo completo
About Tui Musement

Tui Musement is a leading tours and activities business that combines a scalable digital platform with local service delivery.

We offer excursions, activities, tickets, and transfers in over 50 countries worldwide, with more than 130,000 'things to do' in all major holiday and city destinations.

Our business distributes products through B2B partners, via the Musement and TUI websites, and directly to TUI customers.

Career Opportunities

As a global company, we have career progression opportunities in over 50 countries worldwide.

Join our international team and develop yourself in a friendly, diverse, and virtual environment.

About the Job

This role will provide high-level support to internal and external customers as an IT specialist.

You will work closely with stakeholders supporting the Americas IT team, which primarily supports TUI Musement sites in the Americas region and secondarily worldwide.

Key responsibilities include deskside support, including in-person or remote assistance, W10 support, issues troubleshooting, general user support, onboarding of users and devices, and back-office infrastructure support.

Required Skills and Qualifications
  • Strong customer services skills, including politeness, professionalism, and polished communication
  • Fluent English language skills, both written and spoken
  • High level of IT experience, with hands-on working knowledge of Windows 10/11, Apple OS, smartphones, and other technologies
  • Maintaining high availability during shifts, whether in the office or remote via Teams
  • Collaborating and sharing knowledge within the team, contributing to collective knowledge
Benefits and Salary

The salary for this role is estimated at around $60,000 per year, considering the location and industry standards.

Additional benefits include competitive compensation, career growth opportunities, and a richly diverse international work environment.

We also offer exceptional learning opportunities, access to free learning platforms, and language lessons.


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