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Account Coordinator

hace 2 meses

Zapopan, Jalisco, México C.H. Robinson A tiempo completo
About the Role

As a key member of our team, you will play a critical role in executing business for our customers. You'll build relationships with customers and partner with Account Managers and Capacity teams to ensure customers' needs are met. You will leverage our proven processes and innovative technology platform to manage shipments and solve challenging problems for our customers.

This role provides an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales, and Account Management.

Responsibilities
  • Respond to customers with a sense of urgency to provide an excellent customer experience.
  • Proactively identify opportunities to improve operational efficiency.
  • Build and develop relationships with customers to ensure continued partnership.
  • Communicate shipment updates proactively and accurately ensuring a customer-centric approach.
  • Analyze customer inquiries and provide quality and timely insights and updates to your customers.
  • Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations.
  • Network internally with Account Management and Capacity teams.
Requirements
  • High School degree or GED equivalent.
Preferred Qualifications
  • Values a diverse and inclusive work environment.
  • Proficient in Microsoft Office (Word, Excel, and Outlook) and strong internet skills.
  • Ability to persuade, motivate, influence, and negotiate with others.
  • Ability to work in a team environment, while also delivering independent results.
  • Excellent verbal and written communication skills.
  • Commitment to executional excellence and outstanding customer service.
  • Strong prioritization and multi-tasking skills.
  • Bachelor's degree or continued education.
About C.H. Robinson

C.H. Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune company.