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Customer Service Representative
hace 2 meses
We are seeking a highly skilled Customer Service Representative to join our team at Flextronics. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Communicate effectively with customers to understand their needs and provide timely and accurate solutions.
- Handle customer inquiries and resolve issues in a professional and courteous manner.
- Utilize system applications and resources to provide comprehensive and high-quality services for all customer needs.
- Interpret customer needs and recognize symptoms, causes, and solutions.
- Identify situations where customers require further explanation or training and provide effective solutions.
- Demonstrate clear speaking and writing skills in English to ensure customer comprehension.
- Track relevant metrics and drive action items based on results KPIs.
- Coordinate order boards, RMA, CMA, AR, OTD, sales, and export processes.
- Validate SOX controls knowledge, including prices, incoterms, terms of payment, and agreements.
- Coordinate with the warehouse and logistics area for shipments following shipping instructions requested by the customer.
- Monitor customer demand, receive purchase orders, and coordinate with material and production control for the manufacture of models requested as a priority by the customer.
- Participate in CFT, operations, and customer meetings.
- BA/BS or equivalent work experience.
- Experience in a similar position.
- Advanced English communication skills.
- Experience with shipping coordination and administration of purchase orders.
- Experience in customer service.
- Excel Advanced.
- Competitive salary.
- Life and medical insurance.
- Christmas bonus.
- Food coupons.
- Saving fund.
- Life insurance.
