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Senior Manager, IT Strategic Planning

hace 2 meses

Xico, México Zendesk, Inc. A tiempo completo

About the Role

We are seeking a highly skilled and experienced Senior Manager, IT Strategic Planning to join our dynamic CIO Team at Zendesk, Inc. The successful candidate will play a pivotal role in driving the strategic direction of the company-wide IT projects portfolio, influencing strategic technology and data initiatives, and ensuring alignment with existing business objectives and our target architectures.

Key Responsibilities

  • Lead the IT portfolio's strategic direction, communicating to and across portfolio teams regarding risk and return, and ensuring alignment with overall company strategy.
  • Develop and implement strategic IT plans in alignment with the organization's objectives and priorities.
  • Partner on the annual IT budgeting process, working closely with finance and senior leadership to allocate resources effectively.
  • Identify opportunities for portfolio and planning process improvement and optimization within IT.
  • Collaborate with key stakeholders to understand business requirements and translate them into IT initiatives.
  • Provide leadership and guidance to the IT planning team, fostering a culture of accountability, collaboration, and continuous improvement.
  • Monitor and report on the progress of IT initiatives, ensuring timely delivery and alignment with established goals and objectives.
  • Manage tooling excellence in our portfolio management systems and ensure seamless integration across processes and tools.
  • Support the Planning team and our CIO organization in decision-making with up-to-date and relevant portfolio data insights.
  • Stay abreast of emerging technologies and industry trends, providing recommendations for their integration into the organization's IT strategy.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience in IT planning, strategic planning, and project management, preferably in a senior role.
  • Strong understanding of IT governance frameworks, best practices, and industry standards.
  • Excellent analytical and problem-solving skills, with the ability to think strategically and drive results.
  • Demonstrated leadership and team-building skills, with the ability to motivate and inspire others.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization and articulate complex technical terms to non-technical stakeholders.
  • Proven ability to manage multiple projects and priorities in a fast-paced environment.
  • Strong understanding of financial principles related to IT investments, budgeting, and cost modeling.
  • Expertise in project management methodologies such as Agile, Scrum, or Lean.
  • Exceptional analytical, strategic thinking, and decision-making skills.
  • Certification in Portfolio Management Professional (PfMP), Project Management Professional (PMP), or equivalent is highly preferred.

About Zendesk

Zendesk is a global leader in customer service and support software. We empower businesses to deliver exceptional customer experiences across multiple channels. Our software is designed to help companies build strong relationships with their customers, drive customer satisfaction, and increase revenue.

What We Offer

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A comprehensive training program.
  • A recognition and reward program.

Location

This role is based in Mexico City, Mexico. We are looking for a candidate who is willing to relocate to this location and work from our office.