Highly Technical Support Specialist

hace 2 semanas


Xico, México Zendesk A tiempo completo

Job Overview


We are seeking a skilled and experienced Technical Customer Advocate to join our team at Zendesk.


About the Role


This is a unique opportunity to work with our premier customers, providing technical guidance and support to ensure their success with our products.


Responsibilities


As a Technical Customer Advocate, you will be responsible for:


• Providing technical support and guidance to our premier customers through various channels, including phone, email, and chat.


• Collaborating with cross-functional teams to resolve customer issues and improve overall customer experience.


• Developing and maintaining relationships with our customers to understand their needs and provide tailored solutions.


• Staying up-to-date with product knowledge and industry trends to provide expert advice and guidance.


Requirements


To be successful in this role, you will need:


• 3+ years of experience in technical support or a related field.


• Strong technical knowledge of Zendesk products and services.


• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and prioritize multiple tasks.


What We Offer


We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


Contact Information


For more information about this role, please contact our HR department at [Zendesk HR email].


We are an equal opportunity employer and welcome applications from diverse candidates.


About Zendesk


Zendesk is a leading provider of customer service and support software. We are committed to helping businesses deliver exceptional customer experiences.


Location


This role is based in Mexico City, Mexico.


Language


English is the primary language of communication for this role.


Work Environment


We offer a hybrid work environment, with a combination of remote and in-office work.


Equal Opportunities


Zendesk is an equal opportunity employer and welcomes applications from diverse candidates.



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