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Highly Experienced IT Support Specialist
hace 1 mes
Carter's Inc. is a leading North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands.
We are seeking a highly experienced IT Support Specialist to join our team in the Buckhead Office.
The successful candidate will have a strong analytical mind and be able to methodically solve technical problems utilizing standard troubleshooting techniques.
As an IT Support Specialist, you will be responsible for:
- Maintaining working knowledge of IT project initiatives to ensure IT Support Center readiness for supporting project rollout timelines
- Serving as the Subject Matter Expert for multiple technical platforms within the scope of the IT Support Center
- Mentoring and training IT Support Center personnel; Constantly analyzing incident data to identify IT Support Center training opportunities and efficiencies
- Collaborating with other senior agents to ensure proper shift turnover
You will also be required to:
- Operate as key escalation point for complex problem resolution and advanced root cause analysis
- Communicate with appropriate IT personnel to ensure quick, efficient use of proper resources
- Keep IT Support Center Management abreast of opportunities to improve tactical strategies for incident management processes and procedures through assessment and extensive research
Our ideal candidate will have a Bachelor's degree and 3-5 years of experience in a 24x7 IT Support Center role, with certifications (A+, HDI, Network+, etc.) preferred.
In addition, they must be willing to work a flexible schedule and adhere to timely and regular attendance expectations in order to meet the needs of customers and all productivity standards.
The estimated salary for this position is $65,000 - $90,000 per year, depending on experience.
