Highly Experienced IT Support Specialist

hace 5 días


Xico, México Carter'S A tiempo completo

Carter's Inc. is a leading North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands.

We are seeking a highly experienced IT Support Specialist to join our team in the Buckhead Office.

The successful candidate will have a strong analytical mind and be able to methodically solve technical problems utilizing standard troubleshooting techniques.

As an IT Support Specialist, you will be responsible for:

  • Maintaining working knowledge of IT project initiatives to ensure IT Support Center readiness for supporting project rollout timelines
  • Serving as the Subject Matter Expert for multiple technical platforms within the scope of the IT Support Center
  • Mentoring and training IT Support Center personnel; Constantly analyzing incident data to identify IT Support Center training opportunities and efficiencies
  • Collaborating with other senior agents to ensure proper shift turnover

You will also be required to:

  • Operate as key escalation point for complex problem resolution and advanced root cause analysis
  • Communicate with appropriate IT personnel to ensure quick, efficient use of proper resources
  • Keep IT Support Center Management abreast of opportunities to improve tactical strategies for incident management processes and procedures through assessment and extensive research

Our ideal candidate will have a Bachelor's degree and 3-5 years of experience in a 24x7 IT Support Center role, with certifications (A+, HDI, Network+, etc.) preferred.

In addition, they must be willing to work a flexible schedule and adhere to timely and regular attendance expectations in order to meet the needs of customers and all productivity standards.

The estimated salary for this position is $65,000 - $90,000 per year, depending on experience.



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