Service Operations Analyst

hace 4 semanas


Ecatepec de Morelos, México Ford Motor Company A tiempo completo
Key Responsibilities:

As a Service Operations Analyst at Ford Motor Company, you will be responsible for providing analytical support to the Retail Group Management team. This includes reporting and analytics on customer experience and parts and service operations, as well as business meeting support and labor rate requests. You will also be responsible for resolving data issues and managing FordProtect and warranty claims.

Requirements:

To be successful in this role, you will need to have a strong understanding of dealership operations and financial statements. You will also need to be able to comprehend and analyze performance documents, such as dealer profiles and financial statements. Additionally, you will need to have strong verbal and written English proficiency, as well as strong interpersonal and leadership skills.

Competencies and Skills:

This role requires the ability to work independently and with ambiguity, as well as the ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel. You will also need to have experience in the Microsoft Office suite and be able to work with accuracy under pressure. Furthermore, you will need to be able to manage deadlines and timelines with multiple inputs and complexities. Finally, you will need to have a customer service mindset and be able to work effectively in a team environment.

About the Role:

This is a unique opportunity to join the Ford Motor Company team and contribute to the success of our Retail Group. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this role.

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