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**Service Desk Analyst Role**
**Job Summary:**
We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients, resolving their issues efficiently, and ensuring a high level of customer satisfaction.
**Key Responsibilities:**
- Provide technical support to clients via phone, email, or chat
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex issues
- Document and maintain accurate records of client interactions
- Stay up-to-date with the latest technology trends and advancements
**Requirements:**
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Proficiency in English language
**Work Location:** Monterrey
**Work Mode:** Onsite
**Job Types:** Full-time, Permanent
**Salary:** $19,509.40 - $22,922.01 per month
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