Service Desk Operations Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Tata Consultancy Services A tiempo completo

**Service Desk Analyst Role**

**Job Summary:**

We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients, resolving their issues efficiently, and ensuring a high level of customer satisfaction.

**Key Responsibilities:**

- Provide technical support to clients via phone, email, or chat

- Troubleshoot and resolve technical issues in a timely and efficient manner

- Collaborate with internal teams to resolve complex issues

- Document and maintain accurate records of client interactions

- Stay up-to-date with the latest technology trends and advancements

**Requirements:**

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment

- Strong problem-solving and analytical skills

- Proficiency in English language

**Work Location:** Monterrey

**Work Mode:** Onsite

**Job Types:** Full-time, Permanent

**Salary:** $19,509.40 - $22,922.01 per month



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