GlobalView Application Services Consultant

hace 2 semanas

Ciudad de México, Ciudad de México ADP A tiempo completo
Job Title: GlobalView Application Services Consultant

ADP is seeking a highly skilled GlobalView Application Services Consultant to join our team. As a key member of our GlobalView team, you will be responsible for providing expert-level support and guidance to our clients on the implementation and maintenance of the GlobalView application.

Key Responsibilities:
  • Provide 2nd level post-live issue resolution within Service Level Agreement timeframes, including investigation, solution identification, recommendation, configuration, unit testing, and solution documentation.
  • Prepare functional specifications and change control requests, including design and configuration details, and test and document change control requests.
  • Provide consulting services to clients, including guidance on design and configuration of complex solutions and functional/technical expertise.
  • Deliver effective client communications and ticket management/resolution via CRM, ensuring that customer needs are addressed and working with the GlobalView Product Manager on items not currently part of the client's current offering.
  • Communicate effectively with ADP ancillary services, liaise with Service Delivery Coordinators/Account Management, and attend client-facing meetings as required.
  • Assess Support Pack configuration, modify subsequent configuration and testing activities arising out of support pack application, identify, manage, and test SAP Note application as an Advanced Correction, and create and send Customer messages to SAP to request support and corrections.
  • Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
  • Provide mentoring support and guidance to other consultants on areas of expertise.
  • Lead - develop, organize, and lead team, including coaching, training, monitor, and manage work activity, resource planning and scheduling, input into interview and selection process, participate, and provide input on developmental/performance activities of team.
Technology Specific Job Requirements:
  • SAP Payroll/HR application experience, including Enterprise/Personnel structure, payroll configuration, rules, and schemas, International Leave, Postings to Finance, understanding of Authorizations, Time Management Configuration.
  • Excellent understanding of Payroll Processing Methodology.
  • Understanding of Employee Self Service/Portal.
Experience:
  • 3-5 years of directly related experience.

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