Senior Enterprise Account Manager

hace 4 semanas

Ciudad de México, Ciudad de México ServiceNow A tiempo completo
Key Responsibilities

You will be part of the Customer Outcomes team at ServiceNow, where our purpose is to accelerate platform adoption and improve customer outcomes through a portfolio of services delivered by outstanding consultants using our ecosystem of partners, methodologies, and tools based on experiences from thousands of customer engagements.

What You Will Do:

  • Service 1-3 large enterprise customers and develop executive relationships with CIO, CFO, CHRO, and business leaders.
  • Understand goals and develop customer roadmaps to drive business outcomes.
  • Execute winning co-delivery models and develop relationships with ecosystem partners to expand offerings with clients.
  • Develop implementation strategies and readiness processes to accelerate time to value and establish delivery operating model governance.
  • Maintain account-level relationships for clear value proposition within the account and participate in account delivery governance.
  • Advocate and champion ServiceNow's best practices and contribute expertise on how advisory, expert services, and Co-Delivery can be optimized.
  • Provide high customer satisfaction metrics for assigned accounts.

Requirements

To be successful in this role, you have:

  • 12+ years of progressive experience as part of a professional services organization, or equivalent education/experience.
  • Management consulting experience at a top-tier consulting company or equivalent focused on technology-enabled transformations.
  • Experience at F100-1000 accounts and understanding of issues and goals driving digital transformation across industries.
  • Depth in digital transformation design, implementation, and management, as well as expertise in one industry and 'minors' in one or two additional industries.
  • IT, HR, and GBS transformation experience, executive relationships with CIO, CFO, CHRO, and business line leaders, and experience identifying goals and solving challenges.
  • Experience serving as part of a client account leadership team, expanding offerings with clients, and integrating with other account functions in developing account strategies and Customer Outcomes plans.
  • Experience developing account partnering (co-delivery) relationships with large consultancies and technology implementation firms, Big 4, GSI's, and 5+ years of large program experience (multi-tracked, OCM).
  • Experience managing outcomes to a CxO position, Co-Delivery experience with Big 4, large SI's, and knowledge of ServiceNow - minimal, experience with multiple ServiceNow product suites.

Not sure if you meet every qualification? We still encourage you to apply. We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact us for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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